Program Fidelity Specialist

Community Bridges, INC•Mesa, AZ

About The Position

The Fidelity Specialist plays a key role in supporting the Quality Management (QM) department’s monitoring of Housing & Community Integration (HCI) and other community-based programs by monitoring program fidelity, adherence to evidence-based models, and compliance with HUD, CoC, and funder standards. This position ensures that community-based programs deliver services consistent with established practices, regional best practices, and internal quality frameworks. The role focuses on evaluating program operations, participant experience, and service delivery workflows to identify areas for improvement and strengthen program alignment. The Fidelity Specialist conducts near real-time data quality reviews, supports Corrective Action Plans (CAPs), provides targeted coaching and technical assistance to program team members, and collaborates with internal and external partners to enhance service quality and system coordination. This is a non-supervisory role designed to support program excellence and fidelity to housing best practices such as Housing First and evidence-based housing program navigation and retention strategies.

Requirements

High school diploma or GED required.
Minimum of two (2) years of experience with evidence-based housing project types (RRH, PSH, ES, etc.), homelessness services, or quality assurance required.
Minimum of two (2) years of professional experience working with integrated behavioral health service delivery to vulnerable populations including but not limited to those experiencing HUD-defined homelessness, Serious Mental Illness (SMI) designated, and substance use disorder (SUD) treatment recovery required.
Basic excel analytic experience, required (pivot tables, create data visualizations using excel, etc.)
Valid identification required.
Level One Fingerprint Clearance Card, required.

Nice To Haves

Associate degree or higher in social services, public administration, behavioral health, or related field preferred.
HMIS, SPDAT, Housing First, or related certifications preferred.

Responsibilities

Monitoring program fidelity, adherence to evidence-based models, and compliance with HUD, CoC, and funder standards.
Ensuring that community-based programs deliver services consistent with established practices, regional best practices, and internal quality frameworks.
Evaluating program operations, participant experience, and service delivery workflows to identify areas for improvement and strengthen program alignment.
Conducting near real-time data quality reviews.
Supporting Corrective Action Plans (CAPs).
Providing targeted coaching and technical assistance to program team members.
Collaborating with internal and external partners to enhance service quality and system coordination.