Program Enrollment Specialist (FL)

GT Independence Careers•West Palm Beach, FL

6d•Hybrid

About The Position

The Program Enrollment Specialist conducts face-to-face and virtual enrollments to consumers who will receive financial management services that support them in the self-direction model of care and serves as an advocate and promoter of self-direction by educating consumers and facilitating the consumer’s understanding of self-direction. GT Independence is a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, supporting tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. The enrollments team is driven by trust, autonomy, and fun. The company believes great teams come from people who are intrinsically motivated, empowered, and valued. They respect each other, care about the work they do, and succeed by working with purpose. They value excellence but do not micromanage. Self-motivated individuals are given the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Requirements

1 year of experience in a related field
Strong oral and written communication skills
Personal computer skills, specifically Microsoft Office products
Knowledge of principles and processes for providing customer service
Strong ability to participate in a highly effective team
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.

Nice To Haves

Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred.
Candidates with experience relevant to the position will be considered.

Responsibilities

Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner.
Ensures enrollment documents are complete and accurate.
Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.
Maintains confidentiality and HIPAA compliance.
Upholds company values and mission.
Other duties as assigned.