PROGRAM ELIGIBILITY SPECIALIST II

State of Arkansas•Little Rock, AR

2d•$52,137 - $77,163•Onsite

About The Position

The LTSS Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, and a commitment to delivering high-quality customer service. This position requires computer keyboarding skills, excellent verbal and written communication skills, ability to utilize current phone system, occasional travel, and ability to sit for extended periods of time. Position assignments are dependent on fluctuating workloads and employee resources as determined by management staff.

Requirements

Proficiency in data analysis, record management, and case processing systems.
Strong problem-solving skills to assess and resolve eligibility issues effectively.
Ability to interpret program policies and apply them to individual cases.
Ability to prepare, present, and review oral and written information and reports.
Ability to explain complex program requirements to applicants in a clear, professional, and compassionate manner.
Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records.
Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.
At least two years of experience in eligibility determination, case management, social service administration, or a related field.

Nice To Haves

Some travel including overnight
lifting up to 20 pounds
frequent stooping and bending
ability to sit for extended periods of time including riding in a vehicle
extensive computer work utilizing Microsoft Office Suite
occasional overtime
ability to utilize current phone system
clear enunciation

Responsibilities

Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations.
Verify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines.
Maintain case records and documentation in compliance with state and federal regulations.
Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed.
Identify potential discrepancies or fraudulent applications and escalate cases for further review.
Provide clear and professional communication to applicants regarding eligibility requirements, application processes, and program benefits.
Assist clients with completing forms, gathering necessary documentation, and understanding their case status.
Address applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner.
Educate applicants on program policies and available resources to ensure full transparency.
Ensure compliance with state and federal regulations governing program eligibility.
Conduct quality control checks and audits to maintain accuracy in eligibility determinations.
Generate reports and case summaries as required for internal review and audits.