PROGRAM ELIGIBILITY SPECIALIST II

State of Arkansas•Pine Bluff, AR

8d•$52,137 - $77,163

About The Position

The Program Eligibility Specialist II reviews, verifies, and determines applicant eligibility for state-administered programs. The role requires understanding program policies, analyzing case information, using computer systems, communicating effectively, and providing high-quality customer service. The specialist also monitors continuing eligibility and supports applicants in understanding and completing the eligibility process.

Requirements

At least two years of experience in eligibility determination, case management, social service administration, or a related field.
Proficiency in data analysis, record management, and case processing systems.
Strong problem-solving skills to assess and resolve eligibility issues.
Ability to interpret program policies and apply them to individual cases.
Ability to prepare, present, and review oral and written information and reports.
Ability to explain complex program requirements clearly, professionally, and compassionately.
Accuracy in reviewing applications, verifying documents, and maintaining records.
Ability to prioritize tasks, manage multiple cases, and meet deadlines efficiently.
Proficiency in computer keyboard use.
Excellent verbal and written communication skills.

Responsibilities

Review and process applications for state-administered assistance programs, making timely and accurate determinations.
Verify applicant information, including income, assets, residency, and household composition, according to program guidelines.
Maintain case records and documentation in compliance with state and federal regulations.
Monitor ongoing eligibility and process renewals, changes, and appeals.
Identify potential discrepancies or fraudulent applications and escalate cases for further review.
Communicate eligibility requirements, application processes, and program benefits clearly and professionally.
Assist clients with forms, documentation, and understanding their case status.
Respond to applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner.
Educate applicants about program policies and available resources.
Ensure compliance with state and federal eligibility regulations.
Conduct quality-control checks and audits of eligibility determinations.
Generate reports and case summaries for internal review and audits.