PROGRAM ELIGIBILITY SPECIALIST I

State of Arkansas•Batesville, AR

7d•$47,397 - $70,148•Onsite

About The Position

The DHS Program Eligibility Specialist I works under general supervision and is responsible for determining client eligibility, obtaining client information, coordinating services with providers, and preparing information and recommendations. This position is governed by state and federal laws and agency/institution policy including Fair Labor Standards Act. Initial and on-going training is required and may also require in-State travel (day and or night stays). Requires the ability to multi-task, problem solve and prioritize. Must be able to escort clients to and from the lobby multiple times a day. Must be able to sit, type, and talk on the phone for long periods of time. Requires some standing at the multi-functional device for scanning and copying. Sufficient interpersonal skills to ensure a positive relationship with clients and coworkers. The Program Eligibility Specialist I is an entry-level position responsible for reviewing applications, verifying information, and determining eligibility for state-administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, strong verbal and written communication skills, and customer service abilities to ensure applicants receive timely and accurate determinations.

Requirements

Ability to assess applicant information and apply program guidelines accurately.
Strong attention to detail in reviewing documents and entering data.
Proficiency in basic computer applications and case management systems.
Ability to explain complex policies to applicants in an understandable manner.
Ability to prepare, present, and review oral and written information and reports.
Capacity to prioritize tasks, handle multiple cases, and meet deadlines.
Ability to analyze application issues and determine solutions.
At least one year of experience in customer service, administrative support, case processing, or a related field.

Nice To Haves

The formal education equivalent of a bachelor's degree in psychology, sociology, or related field.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.

Responsibilities

Review and process applications for state assistance programs in compliance with established policies.
Verify applicant information, including income, assets, residency, and household composition.
Maintain accurate and up-to-date case records to support eligibility decisions.
Ensure timely application processing and follow-up with applicants to gather required documentation.
Assist in monitoring ongoing eligibility and renewal processes for program participants.
Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
Assist clients in completing forms and gathering necessary documentation.
Respond to inquiries and resolve concerns related to eligibility and program participation.
Educate applicants on available resources and services to support their needs.
Ensure adherence to state and federal regulations in eligibility determinations.
Identify potential discrepancies or inconsistencies in applications and escalate cases when needed.
Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
Prepare reports and summaries as needed for internal review and audits.