EFCC Program Effectiveness and Strategy Director

U.S. Bank • Charlotte, NC

3d • Onsite

About The Position

The Program Effectiveness and Strategy (PE&S) Director, reporting to the Enterprise Financial Crimes Compliance (EFCC) Executive Director and Chief AML/BSA officer, is responsible for using deep Anti-Money Laundering (AML)/Bank Secrecy Act (BSA) experience to envision and drive the execution of EFCC priorities in partnership with senior leadership and business partners. A Subject Matter Expert (SME) in AML/BSA, the PE&S Director will create and run the infrastructure to transform and drive effectiveness opportunities across EFCC, utilizing AI, automation and process changes, in line with overall RM&C and Company goals, while supporting the success of internal audits and regulatory exams. With strong business acumen, the PE&S Director is responsible for generating operational reporting to measure and monitor effectiveness across the team and identify opportunities within the day-to-day operations. The PE&S Director also is responsible for envisioning and creating executive-level reporting to message overall effectiveness of the EFCC operational program. This role serves as a proxy to the EFCC Executive Director to ensure decisions are aligned with EFCC/Company priorities amidst a changing regulatory landscape. The PE&S Director is an independent and objective sounding board for identifying, comparing, contrasting, debating, and ultimately decisioning, priorities, with an objective of identifying favorable outcomes for the program.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 10+ years AML/BSA experience, including experience related to running and/or transforming core aspects of an AML Program, such as operations, technology, or product ownership.
• Corporate Finance and/or Management Consulting experience a plus.
• Experience in business transformation, strategic planning and execution, understanding of project management principles.
• Considerable knowledge of business theory, business processes, management, budgeting, and business office operations.
• Understanding of AI and Automation concepts/capabilities and ability to apply to real world processes.
• Ability to untangle complex emerging issues and drive timely resolutions.
• Exceptional communication skills, both written and verbal with ability to simplify complex subject matter and communicate at executive level.
• Proven ability to build and develop relationships across the enterprise.
• Ability to determine staff development needs and create appropriate action plans.
• Ability to set and manage priorities judiciously.
• Knowledge of U.S. Bank’s operations, systems, and practices a plus.
• Ability to create an environment that motivates and promotes high engagement and collaboration to achieve objectives.

Nice To Haves

• Corporate Finance and/or Management Consulting experience a plus.
• Knowledge of U.S. Bank’s operations, systems, and practices a plus.

Responsibilities

• Manages, develops, and directs team of ~30 professionals with responsibilities spanning the functions below:
• Oversees EFCC’s ~$170MM budget, developing annual financial plan in alignment with strategic goals and monitoring performance against plan. Provides regular updates to leadership, explaining plan variances and developing strategic solutions as needed. Partners with Corporate Finance to ensure accurate communication and that broader company financial goals are met.
• Leads EFCC “Unit Costs” assessment leveraged by Finance to allocate EFCC expenses and stakeholders to understand EFCC cost of compliance. Utilizes data to identify strategic cost levers without impacting the quality or effectiveness.
• Leads EFCC program level AI/Automation Strategy and Adoption, working closely with EFCC leadership, Technology, and the bank’s AI Center of Excellence to identify and develop AI/Automation initiatives and build a cohesive delivery strategy.
• Leads identification and execution of strategic, multi-year efficiency and effectiveness initiatives across EFCC to address company strategies and regulatory reform aligned with regulatory expectations.
• Directs team of centralized Data Analytics professionals responsible for developing queries/sourcing data used to power program insights and efficiently drive core operational functions across EFCC.
• Directs team of Management Reporting professionals, responsible for developing and maintaining suite of reports used to quantify and communicate EFCC performance and key strategic insights across essential governance forums.
• Directs team responsible for monitoring and projecting future EFCC staffing needs, maintaining capacity planning methodology/tools and executing monthly planning in coordination with senior leadership insights, ensuring staffing levels are effectively maintained to accommodate operational volumes.
• Identifies and drives program staffing strategy optimization through strategic initiatives like offshoring, contract/managed services employee utilization, and market optimization.
• Leads prioritization and delivery of EFCC’s technology book of work, including partnering with leadership to aggregate tech demand and prioritize projects in alignment with tech budget. For capitalizable projects, forecasts and communicates projected save commitments to Finance partners. Monitors portfolio performance, ensuring projects are delivered on time and within budget
• Represents the EFCC Executive Director with internal and external partners, engaging with internal executives across the enterprise and external partners in various industry forums.
• Coordinates across the program to pull accurate and relevant information for meetings with the Chief Risk Officer, the Board, and regulator meetings.
• Synthesizes large amounts of data across several risk disciplines and connect the dots to understand holistic impact to the program.
• Participates in, and often leads, strategic and operational governance processes of the business organization as a member of the senior leadership team.
• Fosters relationships with the HR partners, Finance partners, Business Line Leaders, Financial Crimes Compliance (FCC) Leads, and key risk leaders across the bank to accomplish EFCC goals.
• Acts as central point of contact within EFCC to solution and, as needed, escalate employee needs and business changes with an employee impact.
• Maintains strong business understanding and needs of the department, with an ability to forecast future trends.
• Coordinates key meeting routines and meeting agendas for the leadership team, which may include talent planning sessions or EFCC cross-team priorities.
• Serves as a key facilitator internally for regulatory exams and internal audits, working alongside leadership to resolve issues and provide status updates of outstanding items.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• incentive and recognition programs
• equity stock purchase
• 401(k) contribution and pension

What This Job Offers

• Job Type: Full-time
• Career Level: Manager