Program Director: Credible Messenger- 7166

Community Health Resources•Hartford, CT

1d•$65,875•Onsite

About The Position

The Credible Messenger program provides community-based care coordination, engagement, and support to youth referred by the Court Support Services Division/Juvenile Court Support Services Division (CSSD/JBCSSD). The program acts as a liaison between CHR, CSSD/JBCSSD, clients, families, and community partners to support timely access to services, reduce barriers to treatment, and promote successful engagement in care. The program aims to assists youth and families with identified needs related to behavioral health, substance use, medical care, housing, education, employment, legal matters, transportation, benefits, family support, and other activities of daily living, while completing administrative, programmatic, triage, and documentation responsibilities in accordance with program and contract expectations. Join a collaborative team where every day is an opportunity to learn, grow, and change lives!

Requirements

A minimum of 3 years’ experience working with identified population.
Two years of supervisory experience in a behavioral health setting preferred.

Nice To Haves

Bachelor’s degree preferred but relevant life experience can count with the possibility of a CSSD waiver.

Responsibilities

Provides direction and leadership within the Team.
Ensures clients receive services that are focused on presenting problems and clients’ request for treatment.
Directs crisis intervention efforts and intervenes as required.
Monitors client meetings, admission, continued stay and discharge criteria.
Reviews caseloads regularly to ensure appropriate utilization of services.
Oversees hiring, training, and performance management of staff within the program.
Facilitates team meetings.
Participates in internal and external meetings as needed by program and agency.
Ensures client, program and agency documentation is completed in a timely manner and according to program, agency, funder and accreditation/licensing standards.
Acts as primary point person for program and provides back up coverage as needed by program and agency.
Ensures proper maintenance of vehicles/if applicable.
Will collaborate across teams and divisions to improve quality, workflow, and communication to improve efficiency and general outcomes
Ensures timely completion of reports.
Oversees completion of chart audits.
Ensures completion of insurance authorization for services rendered as necessary.
Develop and executes marketing plan for program as needed
On call coverage during and after program hours as assigned.
Ensures proper maintenance of vehicles/if applicable.
Participates in committees to improve agency service delivery and quality improvement.
Responsible for program budgets and productivity expectations
Ensures compliance with regulating bodies.
Additional duties as required.

Benefits

Ample paid time off, including a special day off for your birthday!
Contributions to your 403b Retirement Plan.
Competitive premiums with added discounts on pet, auto, and home insurance!
Tuition reimbursement and professional development programs.
Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
Exclusive tuition discounts for CHR employees at several local colleges/universities.
FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
Clinical supervision and/or mentoring available at many programs.
Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide.
Annual wellness stipend.
FREE premium subscription to the Calm app, for employees and their families.
Fun activities like coloring contests, lunch & learns, office seasonal decorating contests, employee appreciation events, and more!
Up to 6 FREE confidential counseling sessions per issue, per year, for individuals, couples, & families through our EAP program.
Participate in leadership luncheons with our CEO and various agency committees!
Weekly video updates from our CEO and monthly newsletters to keep you in the loop.