Program Director - Queens, NY

Phipps Neighborhoods•New York, NY

1d•$70,000 - $75,000•Onsite

About The Position

The Program Director will provide oversight management and supervision to the Barnett Program. This role is responsible for interviewing, hiring, and evaluating all staff, as well as scheduling monthly supervision and staff meetings. The Director will participate in professional development, internal and external committee meetings, and prepare board reports and presentations. They will also prepare monthly reports for their supervisor, plan innovative events and activities for residents, and supervise staff, interns, and volunteers. Key responsibilities include developing case management plans, conducting outreach to residents, assessing resident needs through surveys, providing ongoing case management, and organizing recreation, education, and cultural activities. The role involves acting as a liaison with local service providers and community-based organizations, preparing monthly reports and maintaining records, making referrals to financial counseling, and hosting financial workshops. The Director will support residents with rent arrears, recertifications, benefit applications, and relocations, ensuring enrollment in educational and workforce development opportunities. They will also conduct outreach for resident participation in projects and events, manage Yardi orders and invoice payments, input data into Salesforce, identify partners for workshops, complete staff performance evaluations, and coordinate with Phipps Neighborhoods Programs. Additionally, the Director will serve as a liaison to NYC agencies and community stakeholders, create local partnerships for resident resources (health, mental health, food pantries, workforce, financial institutions), meet monthly with the Property Management Team, and hold quarterly Partnership meetings.

Requirements

Bachelors in Social Work, Psychology, Counseling, or Human Services.
Bilingual Spanish preferred.
Excellent verbal and communication skills.
Computer literate.
Ability to handle web-based databases to input client data daily.
Authorized to work for ANY employer in the U.S.

Nice To Haves

Master’s degree preferred.

Responsibilities

Provide oversight management and supervision to Barnett Program.
Interview, hire, and evaluate all staff.
Schedule monthly supervision of staff and monthly staff meetings.
Participate in professional development training.
Participate in internal and external committee meetings.
Prepare board reports and present at board meetings.
Prepare monthly reports to submit to supervisor.
Plan innovative events and activities for residents at Barnett.
Supervise staff, interns, and volunteers.
Develop case management plan with client profile, needs assessment, service plan, tracking forms, and release forms for participants.
Conduct outreach to the residents of Barnett to provide flyers, newsletters, and updates related to Phipps Neighborhoods Programs.
Conduct surveys of the needs of residents at Barnett.
Provide ongoing case management to ensure residents’ needs are met.
Organize, promote, and implement recreation, education, and cultural activities.
Serve as liaison with local service providers and community-based organizations.
Prepare monthly reports and maintain related records as required.
Make referrals to Financial Counseling and host financial workshops on site with local financial institutions.
Support residents with rent arrears, recertifications, applying for benefits and one shot deals, and relocations.
Ensure residents are enrolled in educational & training opportunities, as well as workforce development.
Conduct outreach for residents to participate in weekly projects, special events, and activities.
Ensure that orders are placed in Yardi, and that bills are paid with invoices.
Input document information into database system Salesforce.
Identify volunteers or local partner organizations to facilitate workshops.
Complete staff performance evaluation.
Coordinate with Phipps Neighborhoods Programs to enroll residents into programs.
Serve as liaison to NYC agencies and community stockholders.
Create local partnerships to provide residents with resources to support their various needs in: health, mental health, food pantries, workforce, financial institutions.
Meet monthly with Property Management Team.
Hold quarterly Partnership meetings to identify the needs of the program.