Program Director

Beacon Specialized Living•Mount Pleasant, MI

11d•Onsite

About The Position

The Program Director oversees assigned Beacon locations to ensure that company goals, budgets, and clinical effectiveness targets are met. They support Care Team Managers by ensuring adequate staffing and resources for high-quality care, and keep department heads informed of staffing, compliance, and operational concerns. The Program Director plans and co-chairs monthly staff meetings, ensuring that agendas are coordinated, and documentation is filed. They also ensure the consistent application of policies and procedures, monitor Care Team Managers' workload, and review incident reports for timely submission to regulatory agencies. The Program Director communicates with regulatory agencies, assists the compliance department with corrective action plans, and manages Census, payroll costs, and EBITDA targets. Additionally, they ensure accurate time-and-attendance reporting, manage staffing needs, and oversee new employee orientation and training compliance. The Program Director addresses personnel issues with HR, Compliance, and Executive Leadership, provides feedback on performance reviews, and manages the DSP leveling program. The Program Director ensures individual protection, personal care, and participation in skill-building activities, maintains accurate records, and performs ongoing audits of Beacon location(s) operations.

Requirements

Bachelor’s degree in human service preferred
Minimum of two (2) years’ experience of previous management or supervisory experience in a residential care environment
Effective oral and written communication skills
Strong computer skills and the ability to use office equipment including any BSLS systems
Attention to detail and ability to multitask
Must possess a valid driver’s license
Proficient in reading and writing the English language
Approved by state, federal and government entities to work within BSLS programs
Ability to lift and carry objects up to 50 pounds for short distances (5-10 feet) daily.
Ability to make general visual observations of facilities or structures, for safety inspections and hazard identification.
Hearing ability to perceive the nature of sounds at a normal speaking level with or without correction.
Ability to receive detailed information through oral communication, and to make discriminations in sound.
Dexterity of hands and fine finger movements for medication distribution, manual dexterity to handle objects.
Proficiency in speaking, reading, and writing the English language is required.
Ability to effectively perform verbal and physical interventions recommended by the Crisis Intervention System.

Nice To Haves

Job Knowledge - Depth and breadth of knowledge supporting our organization goals
Quality of Work - Freedom from errors and mistakes, timeliness, accuracy and overall work quality
Quantity of Work – The amount of work output from the employee
Reliability - The extent to which the employee can be dependent upon to be available for work. This includes being reliable, trustworthy and persistent
Initiative and Creativity- The ability to plan work and proceed with tasks without detailed instruction as well as the ability to make constructive suggestions
Judgement- The extent to which the employee makes sound decisions based on fact rather than emotion.
Cooperation - Willingness to work harmoniously with others to complete tasks and respond positively
Attendance - Faithfulness in coming to work daily and adhering to scheduled work hours.
Planning and organizing - The ability to analyze work, set goals, develop action plans, utilize time efficiently and delegate work appropriately
Directing and Controlling – The ability to create a motivating climate, achieve teamwork, train and develop employees, measure work progress and take corrective action
Decision Making – The ability to make quality timely decisions
Problem Solving – The ability to assess a problem, identify solutions, formulate plans, execute those plans, and achieve positive outcomes consistently
Embracing, supporting and adhering to Beacon’s mission and Core Values

Responsibilities

Ensure that company goals, including budget and clinical effectiveness targets, are met.
Consistently apply and deploy BSLS policies, procedures, and care practices.
Review incident reports, submit them for approval, and ensure timely submission to regulatory agencies.
Ensure work injury reports are entered accurately and in a timely manner if needed.
Ensure records are secure, confidential, up-to-date, and accurate for individuals and employees.
Ensure that reporting requirements are met and monitor various plans and quality.
Perform ongoing audits of location operations, including routine inspections.
Fully cooperate with all licensing reviews and internal or external investigations.
Support and supervise Care Team Managers to ensure adequate staffing and resources for high-quality care.
Ensure that logs are completed correctly and in a timely manner.
Ensure accuracy in medication administration records.
Ensure individual protection, personal care, and adherence to clinical actions.
Ensure individuals participate in skill-building and community activities.
Attend individual functions and maintain regular interaction.
Assist with individual assessments, placement, transfers, and discharges.
Keep department heads informed of staffing, compliance, and operational concerns; collaborate with leadership.
Communicate with licensing consultants and external agencies to resolve issues.
Lead responses to investigations and facilitate access to requested information.
Assist the compliance department with responses, correspondence, and corrective action plans (CAPs).
Address personnel issues with HR, Compliance, and Executive Leadership.
Assist staff with navigating the process for training and tuition reimbursement.
Plan, attend, and co-chair monthly staff meetings, coordinating agendas and ensuring documentation is filed.
Ensure new employee orientation is completed and monitored.
Collaborate with Care Team Managers, Recruiters, and Trainers to achieve full staffing.
Enforce training compliance and provide monthly reports.
Ensure proper clinical actions are taken to maintain or improve individual health, safety, and stability.
Manage Census, LOA’s, Per Diem Rates, payroll costs, and EBITDA targets.
Support Care Team Managers with financial plans/budgets and ensure understanding of budgetary reporting.
Ensure accurate reporting by monitoring schedules and actual time worked.
Manage staffing needs, interviewing, placement, and training of Care Team Managers.
Provide feedback to Care Team Managers on semi-annual performance reviews.
Manage DSP leveling program and promote it in assigned locations.
Identify ways to improve programs to enrich individuals' needs and involvement.
Support the Care Team Manager in all areas to achieve 5 diamond status.