Program Director (St. Louis, MO)

HeadFirst B.V.•Atlanta, GA

3d•$100,000 - $120,000•Onsite

About The Position

As the Program Director, you will lead the Program Management team responsible for the day-to-day execution and continuous improvement of the client’s program(s). You will partner with the Client Sponsor(s) and the internal Service Delivery and Shared Back-Office Services teams to drive operational excellence, while directly managing and developing a team of Program Managers. We are looking for an experienced MSP professional with strong operational rigor, sound judgment, and a passion for client and team success.

Requirements

Knowledge of Staffing Industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), Human Resources (HR).
Experience leading or mentoring a team to meet service level agreements and key performance indicators relevant for MSP business performance.
Strong experience, and detail orientation, in report development, management, and QA.
Experience identifying and leading initiatives for process improvement.
Project Management experience.
Effective communication, presentation, time management, organization, and planning techniques.
Proficiency in MS Excel and MS PowerPoint.
Experienced with Business Intelligence tools and driving decisions using analytics.
Ability to address the volume and strategy needed to support a $30–$75 million portfolio.
Ability to demonstrate excellent communication.
Ability to mentor and develop internal team members and external staffing partners.
Ability to problem solve and present conceptual information to all levels of internal and external management.
Ability to initiate, recommend, or provide solutions through designated channels.
Ability to build and execute project plans.
Ability to manage data collection and reports for regular and ad hoc reporting needs.
Commitment to seeking to prevent injury to any employee, customer, worker, or contractor.
Commitment to actively participating and completing compliance training as required.
Commitment to considering the safety implications of decisions.

Nice To Haves

Power BI preferred.

Responsibilities

Ensuring successful delivery of the ongoing program requirements.
Managing day-to-day client requirements and ensuring SLA/KPI compliance.
Managing supplier reporting and KPIs, supporting supplier scorecards, corrective actions, and contract negotiations.
Overseeing programs with annual spend between $30 million and $75 million.
Ensuring accurate and timely billing, reporting, and ongoing analysis, including preparing status reports.
Managing the implementation of program/project modifications and enhancements.
Recommending and driving improvements in program process, utilization, and satisfaction using data and analytics.
Proactively identifying and resolving issues impacting program performance and client satisfaction.
Partnering with the VMS Supplier to ensure system performance meets client expectations.
Developing and maintaining business relationships with client stakeholders and hiring managers.
Monitoring program and supplier satisfaction.
Acting as a trusted advisor to the client, providing market context, industry insights, and best-practice recommendations.
Leading and developing a team of Program Managers to ensure consistent, high-quality service delivery.
Managing, coaching, setting goals, performance management, and career development of Program Managers.
Delivering relevant corporate, client, and team communications.
Managing and resolving program/team/people issues, escalating to the Senior Program Director as appropriate.
Safeguarding employees, customers, temporary workforce, and the environment by operating an injury-free, healthy workplace that minimizes environmental impact.
Promoting best practices for a safe and secure working environment.