Program Director

Goods & Services

8h•Onsite

About The Position

Goods & Services is seeking a Program Director to lead cross-workstream delivery in a hands-on operational leadership role. The position triages and delegates work across multiple teams, holds owners accountable, coordinates release packaging and cross-team dependencies, and develops a production support model for both existing functionality and new feature requests. The role is embedded within client organizations, working day to day with client leadership and stakeholders. It requires comfort operating in large, complex corporate environments, often with incomplete information, and representing Goods & Services as a credible outside partner. The position is based in either South Carolina or Mexico City, requires working in the office all week, and includes travel between the two locations. The Program Director leads complex technical programs from planning through delivery, aligning work with client business objectives, technical strategy, organizational priorities, and team dynamics. The role owns program scope, milestones, timelines, dependencies, resourcing, budgets, risks, issues, changes, governance, delivery standards, KPIs, SLAs, and reporting. It also coordinates resolution of critical program, operational, and security issues; supports funding, forecasting, and organizational change management; and drives process and operational improvements. Working with client and Goods & Services engineering, operations, security, executive, and delivery stakeholders, the Program Director communicates program health, influences decisions, and serves as a trusted advisor to senior client leadership. The role owns client-billable program financials and helps maintain durable client relationships and account growth by identifying expanded scope, contributing to proposals and statements of work, surfacing customer risks early, and collaborating with the Growth team to identify new business opportunities. The role also shares engagement insights and reinforces common organizational standards across Goods & Services.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, or a related field, or equivalent practical experience.
10+ years of experience in technical program management, business program management, or a related role leading complex, cross-functional initiatives.
Significant experience in a client-facing consulting or professional services environment.
Experience with multiple program management methodologies, including waterfall and agile, and judgment in selecting methods and scaling governance appropriately.
Experience partnering with client engineering, operations, and business stakeholders to align priorities, resolve dependencies, and deliver strategic outcomes.
Experience managing program risks, dependencies, executive escalations, and competing priorities in a fast-paced client environment.
Strong analytical and problem-solving skills, including using data, metrics, and reporting to guide program decisions and measure success.
Excellent written and verbal communication skills, including presenting program status, risks, and recommendations to senior client leadership.
Ability to build credibility and influence cross-functional teams, including client teams where the firm has no direct authority, and drive results.
Ability to build trust and credibility quickly as an outside advisor in a new client organization without internal-role authority.
Experience enabling others to use AI.
Ability to make sound decisions and keep programs moving amid ambiguity and incomplete information, then bring structure as the situation clarifies.
Ability to work in the office all week in either South Carolina or Mexico City, Mexico, and travel between the two.

Nice To Haves

Experience in financial services or loan banking.

Responsibilities

Lead the planning, execution, and delivery of complex, cross-functional technical programs aligned with client business objectives, technical strategy, organizational priorities, and team dynamics.
Define program scope, milestones, timelines, dependencies, resource requirements, and budget within the engagement’s statement of work; manage risks, issues, and changes throughout the program lifecycle.
Align program strategies with client enterprise architecture, security, compliance, and operational standards.
Serve as the escalation point for critical program, operational, and security issues, coordinating resolution and risk mitigation across client and consulting stakeholders.
Enforce program governance, delivery standards, KPIs, SLAs, and reporting.
Enable strategic planning for program funding, resource allocation, forecasting, and organizational change management.
Improve client processes, workflows, automation, and operational practices to increase scalability, reliability, and efficiency.
Partner with client engineering, operations, security, and executive stakeholders and the Goods & Services delivery team to align priorities, communicate status, and influence decisions.
Use data, metrics, dashboards, and analytics to measure program health, identify trends, inform decisions, and improve client outcomes.
Build relationships as a trusted advisor to senior client leadership, manage expectations, and deliver outcomes that support account growth and long-term client relationships.
Identify opportunities to expand scope within client relationships and contribute to proposals and statements of work.
Own program financials, including budget, forecast, burn, and change-order and scope management in a client-billable consulting context.
Collaborate with Goods & Services to share engagement insights, adopt shared standards, and reinforce a unified approach to client work.
Proactively communicate customer risks that could affect delivery, budget, or account health so they can be mitigated early.
Identify and champion organic-growth opportunities by surfacing patterns and demand signals for new or adjacent services in collaboration with the Growth team.
Triage and delegate work across multiple teams, hold owners accountable for completion, coordinate release packaging and cross-team dependencies, and mature the production support model for existing functionality and new feature requests.
Work in the office all week in South Carolina or Mexico City and travel between the two locations.