Program Director I, II, III

BEHAVIORAL HEALTH SERVICES INC•Los Angeles, CA

2d•$6,195 - $10,307•Onsite

About The Position

The Program Director I, II, and III roles provide operational, clinical, and administrative leadership for assigned programs under the direction of the Divisional Director. These positions are responsible for ensuring high-quality, compliant, and effective service delivery, supporting supervisors and staff, and maintaining alignment with organizational goals, regulatory requirements, and evidence-based practices.

Requirements

Bachelor’s degree in a related field and Certified by a state-recognized substance use counselor certification body, with at least 2 years of supervisory/leadership experience preferred (for PD I).
AA degree and certified by a state-recognized substance use counselor certification body, plus 4 years of supervisory/leadership experience permitted (for PD I).
Master’s Degree with BBS registration in MFT, MSW, or PCC, with at least 2 years of supervisory/leadership experience preferred (for PD II).
Master's or bachelor's degree in a related field and Certified by a state-recognized substance use counselor certification body, with at least 4 years of supervisory/leadership experience permitted (for PD II).
Master’s Degree with BBS license in MFT, MSW, or PCC, with at least 4 years of supervisory/leadership experience required (for PD III).
Knowledge of County, Federal and State program standards.
Experience with accreditation and certification.
Advanced knowledge of substance use, mental health, recovery, and family systems required.
Valid California driver’s license and liability insurance when driving a personal vehicle on BHS business.
Ability to operate required computer programs for position, including but not limited to Microsoft Office Suite, electronic timekeeping system, electronic learning management system, upon hire.
Able to stand, stoop, bend, squat and reach for purpose of performing job duties.
Routinely lift and move items weighing up to ten pounds and occasionally up to twenty-five pounds.
Vision, hearing, manual dexterity and eye-hand coordination must be adequate for performance of job duties.
Able to sit at desk, use keyboard, write and physically perform other job duties.
Able to move about the facility to observe clients and staff.
Ability to demonstrate and model professional judgment and decision-making.
Ability to manage time efficiently without supervision.
Ability to effectively document in required note structures (e.g., SOAP, GIRP, etc.) and train to these standards.
Ability to evaluate staff competency, review documentation or other staff output, and provide corrective guidance.
Ability to administer program to maximize utilization, ensure productivity and operation within budget, and manage personnel to meet program objectives.
Ability to recognize the symptoms and appropriately treat substance use and co-occurring disorders.
Ability to monitor model fidelity for evidence-based practice.
Ability to identify and respond appropriately to a crisis within scope of practice.
Ability to screen and/or assess for acute intoxication and withdrawal symptoms within scope of practice.
Ability to recognize personal biases within diverse populations, maintain cultural sensitivity at all times.
Ability to collaborate with multidisciplinary teams, including medical providers, mental health clinicians, case managers, and external partners.
Ability to effectively communicate expectations, feedback, and program goals to staff in a clear, professional, and supportive manner.
Ability to adhere to and train to professional standards.

Nice To Haves

Bilingual abilities may be required within certain BHS programs.
Obtain NPI number, EMR system enrollment within 30 days of employment.

Responsibilities

Manages all operations of the program and delegates tasks accordingly to qualified staff.
Collaborates with senior leadership on special projects.
Ensures documentation/deliverables are timely and meet all required standards.
Reviews client files for accurate and timely documentation and appropriate application of program services.
Runs system reports to maintain oversight into compliance and performance metrics.
Utilizes data to guide program operations and objectives.
Delegates or schedules/conducts program team meetings, including case conferences, all-staff meetings, and safety meetings.
Assists in the preparation of program budget and operates the program within budget.
Participates in public relations, networking, and community partnership activities.
Attends meetings and participates in committees as assigned.
May be responsible for a minimum caseload including group and individual services.
Conducts comprehensive substance use screening, care planning, and treatment activities.
Assists in maintaining BHS visibility in the community.
Provides leadership and serves as a positive role model to staff and clients.
Provides input into the development and maintenance of, or determines protocol, schedules, policies, and procedures.
Facilitates human resources actions such as hire, discharge, warning, and disciplinary actions.
Prepares performance evaluations.
Ensures proper and economical use of staff, equipment, supplies, and facilities.
Ensures that the assigned facility area of responsibility is maintained in a good and safe state of repair.
Ensures assigned employees have knowledge of and comply with expectations for evidence-based practices, medications for addiction treatment, co-occurring disorders, community resources, self-help support, and treatment philosophies.
Coordinates with medical providers, social services, and other community resources.
Monitors client progress and maintains accurate and timely treatment records and progress notes.
May perform toxicology testing, take and record vitals, and chart relevant information.
For residential programs, may make rounds on withdrawal management clients, document withdrawal symptoms, and observe/document client self-administration of medications.
Ensures compliance with regulatory and accreditation standards and serves as a point person for designated program during regulatory body site inspections, audits, chart reviews, etc.
May assist clients with benefits, housing, vocational, and community reintegration needs.
Directly responds to behavioral crises, medical emergencies, suicidal ideation, overdose, or acute intoxication safely.
May occasionally provide transportation for clients.
Ensures changes observed in client condition or behavior are recorded/reported.
Oversees the management of emergencies and assigns a safety manager.
Maintains health and safety standards of the facility.
Attends and/or facilitates supervision, clinical meetings, and/or continuing education.
Facilitates and/or delegates facilitation in treatment team meetings, case conferences, and program planning.
Contributes to agency quality assurance and improvement initiatives.
Presents information/facilitates trainings within BHS and in the community as needed.
Monitors and maintains volunteer programs, internship programs, alumni and/or recovery service programs, client advisory council programs, etc.
Is available on an on-call basis for programmatic and/or organizational urgent and emergent needs.
Maintains and models professional boundaries and standards.
Treats clients with respect, care, and concern.
Complies with confidentiality requirements at all times.
Maintains familiarity with BHS policies and procedures and other applicable regulations.
Represents BHS well in all contacts.
Answers phones courteously, appropriately directing calls and taking messages.
Facilitates client external communication.
Performs other duties as assigned.