Program Director

MTM Transit•Work From Home Michigan, MI

17d•$107,120 - $133,900•Remote

About The Position

The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements. Location: Candidates must reside in the State of Michigan.

Requirements

High School Diploma or G.E.D.
At least 8 years of experience managing large, profitable operations teams in a multimillion contract environment, 10 years preferred
Experience with contract implementation
Experience establishing and managing all aspects of performance management
Experience managing complex contracts with SLA’s and government compliance
Experience managing a large team of both direct and indirect reports
Experience managing employees at all levels of the organization
Must possess a valid driver’s license
Strong leadership, mentoring & coaching skills
Strong conflict management skills
Strong persuasion and negotiation skills
Strong decision-making skills involving complex data
Strong and effective communication skills
Strong business and financial acumen
Strong analytical and strategic planning skills
Ability to build and manage a strong team
Ability understand and communicate Company vision
Ability to establish and maintain operational structure
Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
Ability to maintain a high level of confidentiality
Excellent interpersonal skills and the ability to work with a variety of people and job positions
Excellent organizational skills with the ability to manage multiple concurrent projects
Excellent problem solving skills with the ability to anticipate and resolve problems
Knowledge of managed care, quality improvement, contracting
High cognitive skills
Proficient in Microsoft Office Suite

Nice To Haves

Bachelor’s Degree, preferred
Certified Project Management Professional or Associate Certification desired (PMI) preferred
Experience with Lean processes; Six Sigma Certification preferred
Experience working with Medicaid and/or State programs preferred

Responsibilities

Provide leadership and management of direct and non-direct reports
Ensure business outcomes and contract goals are defined and met
Gain knowledge of and understand all aspects of the Client and the contract
Maintain, understand and effectively communicate Client expectations
Educate the Client on MTM procedures
Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
Track and maintain department budget in order to meet established financial goal
Conduct quarterly Town Hall meetings with all levels of staff
Monitor Client Satisfaction beyond statistical data
Be available as Client’s key contact for any issues relating to the program
Maintain a strong working relationship with key Client personnel
Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
Regularly hold and document satisfaction meetings with the Client
Identify and manage stakeholders’ expectations during all phases of the contract
Ensure regular interaction with internal departments
Continuously plan for growth and issue resolution
Keep abreast of changes to NET program rules, regulations, and policies
Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
Provide development and career guidance to local staff
Work across all departments to ensure the cost of transportation service delivery is within the budget
Conduct and process disciplinary actions and terminations as needed