Program Director

Liberty Resources•Syracuse, NY

3d•Onsite

About The Position

Liberty Resources is seeking a Program Director for its Supportive Crisis Residences. The company emphasizes employee passion, corporate values of excellence and staff support, and high-quality, integrated, community-based services. They are committed to building a diverse workforce that respects the cultural beliefs, values, traditions, language preferences, and health practices of the communities they serve. The Program Director will provide overall regional leadership and daily operational oversight for all Office for Mental Health (OMH) licensed Crisis Residence Programs across Onondaga, Oswego, Cayuga, and Madison Counties. The role ensures the delivery of recovery-oriented, trauma-informed, and culturally responsive services aimed at stabilizing psychiatric crises, diverting hospitalization, and supporting safe transitions back into the community, all in compliance with 14 NYCRR Part 589.

Requirements

Three to five years of management experience working in a social service or related setting.
High School Diploma and Certified by the Office of Mental Health (OMH) as a Certified Peer Specialist or Office of Alcoholism and Substance Abuse (OASAS) as a Certified Peer Recovery Advocate required.

Nice To Haves

Experience with Peer/Recovery services preferred.
Qualified Health Professional listed as a Licensed social worker, alcoholism counselor, mental health counselor or rehabilitation counselor preferred.

Responsibilities

Oversee the 24/7/365 program operations of four OMH licensed Crisis Residence programs (Onondaga, Oswego, Cayuga, and Madison Counties).
Provide direct supervision, coaching, and performance management of site Supervisors to ensure consistent, high-quality service delivery, regulatory compliance (14 NYCRR Part 589), and alignment with agency standards across all programs.
Ensure all admissions follow OMH screening criteria, including risk assessment, voluntary participation, and appropriateness for Crisis Residence level of care.
Ensure Licensed Professional of the Healing Arts (LPHA) recommendation is obtained and documented for all admissions to support medical necessity and billing compliance.
Oversee development and implementation of Individual Service Plans (ISPs) within 24 hours of admission, ensuring person-centered, strengths-based planning.
Ensure required services are delivered, including psychiatric rehabilitation, peer support, safety planning, care coordination, and medication monitoring.
Maintain staffing plans that meet OMH standards, including 24/7 awake coverage and appropriate staff-to-guest ratios.
Supervise multidisciplinary staff including Crisis Intervention (CI) Professionals, CI Staff, and Peers, ensuring appropriate supervision structures and peer integration.
Ensure all documentation meets OMH standards, including daily progress notes, admission records, ISPs, and discharge summaries.
Oversee utilization management, ensuring length of stay does not exceed 28 days unless clinically justified and coordinated with payors.
Ensure compliance with incident reporting requirements, including Justice Center and OMH regulations.
Complete all required documentation in timelines in accordance with program standards.