Program Director

Volunteers of America of Massachusetts • Plymouth, MA

2d • $70,000 - $80,000 • Onsite

About The Position

The Program Director provides overall leadership, administration, and day-to-day operational oversight for the Suicide Prevention Program across its service area. The role ensures that the program delivers high-quality, veteran-centered, trauma-informed, non-clinical suicide prevention services consistent with VA requirements and VOAMASS’s integrated care model. The Program Director leads program implementation; supervises program staff; oversees outreach, screening, peer support, education, case coordination, safety planning, warm hand-offs, and referral follow-through; and maintains strong coordination with VA Suicide Prevention Teams, VA healthcare systems, Vet Centers, veteran-serving organizations, and community partners. The position is accountable for program performance, documentation, data quality, continuous quality improvement, grant compliance, and timely reporting, while ensuring Veterans and their families are connected to the VA and other appropriate supports for clinical care, housing, employment, benefits, and emerging needs.

Requirements

• Bachelor’s degree or equivalent experience in human services, military, or a related field preferred.
• Demonstrated leadership and program management experience, including staff supervision, performance management, program implementation, and grant or contract compliance.
• Knowledge of veterans affairs, military culture, veteran reintegration needs, and barriers that may contribute to suicide risk.
• Knowledge of trauma-informed, person-centered, culturally responsive, and evidence-based suicide prevention and crisis response practices.
• Experience developing and maintaining partnerships with VA healthcare systems, community providers, veteran service organizations, public agencies, and other referral partners.
• Strong written communication, data review, quality assurance, and funder reporting skills, including the ability to interpret program requirements and translate them into staff procedures and performance expectations.
• Experience with electronic case management or health record systems and performance reporting tools.
• Ability to supervise staff working across a geographically dispersed service area and the use of program data to monitor performance, identify barriers, and implement corrective action.

Nice To Haves

• Veterans are strongly encouraged to apply.
• Familiarity with VA S.A.V.E., QPR, ASIST, Mental Health First Aid, or similar models preferred.
• Familiarity with moral injury and appropriate treatment modalities.
• Experience with CareLogic, PlanStreet, and/or VA data reporting systems preferred.

Responsibilities

• Lead the implementation and daily operations of the SSG Fox SPGP, ensuring compliance with VA requirements, VOAMASS policies, and the approved grant design.
• Recruit, supervise, coach, and support program staff; provide regular supervision and lead multidisciplinary case conferencing.
• Monitor staff and program performance against established goals for outreach, screening, enrollment, documentation, referrals, and participant outcomes.
• Oversee eligibility verification, required screenings and assessments, individualized service and safety planning, referrals, follow-up, and timely documentation.
• Ensure Veterans requiring clinical or emergency services receive timely, coordinated warm hand-offs to VA Suicide Prevention Teams and other appropriate resources.
• Lead outreach and engagement efforts across the program’s service area and ensure effective engagement of Veterans who may not be connected to VA care.
• Develop and maintain strong referral and coordination relationships with VA healthcare systems, Vet Centers, VSOs, suicide prevention coalitions, and other Veteran-serving and community partners.
• Ensure staff receive required training and maintain applicable suicide prevention and crisis-response certifications.
• Oversee accurate and timely program documentation, data collection, and reporting.
• Partner with the Data Quality and Assurance Officer to monitor compliance, conduct quality reviews, address deficiencies, and support continuous quality improvement.
• Coordinate required VA reports, monitoring activities, audits, and corrective actions, working with senior leadership and Finance to ensure programmatic and fiscal compliance.
• Represent VOAMASS at relevant community meetings, coalitions, and Veteran events and perform other related duties as required.

Benefits

• Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager