Program Director-HB563401

ICL•Staten Island, NY

4d•Onsite

About The Position

The Program Director has overall responsibility for the operations of the facility, coordinating all aspects of the operations, clinical components, and interfaces with DHS. The Director is responsible for adherence to all DHS, NYS, and NYC regulations affecting shelter operation.

Requirements

Master’s degree in a recognized mental health discipline (e.g. social work, psychology, education, rehabilitation counseling, nursing, etc.)
At least 3 years of progressive supervisory responsibility in a human services setting.
Knowledge of the management process, especially as it applies to not-for-profit organizations.
Knowledge of Microsoft Office software.
Effective staff management skills: Planning, scheduling, assigning and directing of work; appraising performance; rewarding and disciplining; and addressing complaints and resolving problems.; selecting, training and developing employees; directing employees toward desired objectives; delegating, motivating, and controlling the essential work functions (e.g. developing performance standards, measuring results, taking corrective action).
Effective organizational skills (e.g. planning, scheduling, prioritizing tasks, organizing and allocating resources).
Financial/accounting skills sufficient to manage the program’s budget.
Effective presentation skills (e.g. prepare and deliver a written or spoken presentation with supporting materials).
Effective college-level problem-solving skills.
Effective interpersonal skills.
Ability to work with diverse individuals.
Ability to work as a member of a team.
Ability to form teams to accomplish tasks.
Ability to make reasonable and sound evaluative judgments.
Ability to create, compose, and edit written materials, including business reports and correspondence.
Ability to read, analyze, and interpret general business periodicals, professional journals, financial reports, legal documents, technical procedures, or governmental regulations.
Ability to effectively and efficiently respond to questions from employees, board members, and members of the community.
Ability to present information to the board of directors, management, employees, and/or public group.
Ability to plan facility-wide activities (e.g. setting objectives, developing strategies to meet business goals, budgeting, developing policies and procedures, and organizing the functions necessary to accomplish the mission of ICL as addressed by Transitional Residence for Veterans).
Demonstrates willingness and ability to use and oversee the use of ICL-supplied equipment (e.g. computers, cell phones, telephone, fax, vehicles, etc.) during the course of business.

Nice To Haves

Preference will be given to military veterans for Veteran’s Shelter positions.
Veteran preferred for Veteran’s Shelter.

Responsibilities

Oversees the delivery of program services to residents, including the development, implementation, and review of treatment plans for issues such as homelessness, joblessness, mental illness, and substance abuse.
Provides clinical oversight of program assessment and services, monitoring counseling sessions to ensure quality and regulatory compliance.
Ensures staff gather relevant resident information (medical, psychological, social) and evaluate capabilities, strengths, needs, abilities, and preferences.
Directs the inspection of case records for completeness and quality of treatment plans, service plans, assessments, medical records, and progress notes, and ensures accuracy of data entry.
Informs staff about available clinical services, recreational activities, and ICL programs.
Reviews crisis intervention procedures with residents and staff, including nonverbal and verbal techniques.
Informs staff of community resources and ensures staff accompany consumers on visits to medical facilities, social agencies, and government offices.
Immediately reports serious incidents, allegations of abuse, or sensitive situations and completes incident reports.
Directs meetings concerning clinical issues.
Oversees the implementation of the NYS Opioid Overdose Prevention Program (NYSOOPP).
Establishes and maintains work schedules and manages time clock edits.
Ensures staff compliance with time and attendance policies and recommends disciplinary action.
Manages performance evaluations, recommends staff for awards and promotions.
Conducts staff supervision and administers disciplinary actions, including counseling and termination recommendations.
Reviews authorized staff positions and personnel budget, submits Requests for Personnel (RFP), interviews candidates, and recommends changes to staffing patterns and budget.
Ensures staff attend required in-service training and schedules employees for vendor training. Conducts training on clinical subjects, charting, fire safety, emergency plans, building security, volunteers, interns, and exposure control.
Manages employee accident reporting and workers' compensation claims.
Monitors employee morale and work environment to prevent harassment or discrimination, handles complaints, and conducts investigations as directed.
Monitors employee leave accruals, approves time off requests, and notifies Human Resources regarding Family and Medical Leave (FMLA), maintaining contact with FMLA-out staff.
Provides oversight in administrative recordkeeping, office equipment maintenance, reception, and stocking office supplies.
Conducts employment interviews in compliance with federal, state, and agency guidelines.
Provides clinical supervision to Intake Coordinators, Substance Abuse Counselors, Employment Specialists, Recreation/Exercise Specialists, Recovery Specialists, and Peer Counselors.
Provides administrative supervision to Program Managers, Entitlements Counselors/Specialists, Facility Management Supervisors, and Office Managers.
Has on-call responsibility.
Maintains accountability and serviceability of all assigned ICL property, including vehicles, and reports lost, stolen, missing, or damaged property.
Authorizes the purchase of supplies and equipment, and properly secures all property and equipment.
Conducts regular inspections of vehicles and property for cleanliness, accountability, and serviceability.
Conducts regular inspections of resident rooms for property accountability and serviceability.
Establishes key internal control procedures for facility safety, security, functionality, and appearance.
Recommends disciplinary action for staff negligence resulting in property loss or damage.
Demonstrates willingness and ability to use and oversee the use of ICL-supplied equipment.
Oversees periodic testing of the facility’s emergency and business continuity plans.
Ensures compliance with all applicable Federal and State laws, regulations, and Department of Homeless Services and Veteran’s Administration policies and procedures.
Develops a program mission statement and goals that support the division and agency mission statements and goals.
Coordinates with the Department of Quality Assurance and Improvement and Administrative Division departments for audit preparation.
Reviews plans of corrective action, incident reports, and program evaluation reports, and addresses areas needing improvement.
Conducts length of stay reviews in weekly supervisory meetings.
Issues monthly reports characterizing the resident population by length of stay.
Identifies residents requiring an extension of stay approval from DHS and supervises the submission of related filings.
Collects daily data on vacancy, admissions, discharges, infractions, incidents, and illnesses, and gathers monthly statistics on service utilization and referral sources.
Reviews program utilization review data quarterly, focusing on unsuccessful and delayed discharges, and determines missing onsite services and offsite linkages.
Ensures distribution and collection of resident evaluation surveys and other program evaluation materials, and makes findings available to served persons and staff.
Exercises control over the program budget through planning, prioritizing spending, and monitoring spending patterns.
Approves/disapproves purchase orders and financial requests from staff and submits them for supervisor approval.
Manages resident/consumer funds program and develops internal money management procedures.
Monitors census, entitlements, and collections to maximize revenue and maintain expected occupancy levels.
Educates staff on the benefits, levels, types, nature, and issues of working with consumers and families.
Develops a program strategy for working with consumers and families and activities that foster cooperation and coordination.
Fosters the development of consumer involvement committees.
Promotes the benefits and role of Transitional Residence for Veterans in the local community, maintaining liaison with local officials and community boards, and educating citizens on veteran housing and employment issues.
Educates staff and residents on the importance of constructive relationships with local officials, community boards, and citizens.
Cooperates with other organizations in developing understanding and interest in long-range plans to address the needs of homeless veterans.
Conducts ongoing review of existing linkages with community providers and seeks to extend them to improve program effectiveness and quality, refining data in focus groups to create action plans or advocacy for additional resources.
Promotes effective partnerships with the Department of Homeless Services and the Veteran’s Administration.
May conduct regular facility inspections to report needed repairs.
May be responsible for facility maintenance and reporting needed repairs to the Director of Real Property Operations.
May review drafts, procedures, and job descriptions.
May be involved in hosting visitors from community, regulatory offices, and/or other agencies.
May be chairperson or member of an agency or division committee(s).
Performs other job-related duties as assigned.