Program Director - Full Time, Exempt

Wingspan Life Resources•Saint Paul, MN

About The Position

Wingspan Life Resources is seeking a motivated, engaged, and committed Program Director (PD). The PD develops, supervises, and directs a team of House Coordinators, providing vision for excellence in service, employee development guidance, and ongoing effective oversight. The Program Director leads the House Coordinator team to ensure programs reflect Wingspan Life Resources’ mission, vision, and philosophy and comply with state, county, and federal licensing requirements. The role covers leadership, quality assurance, compliance, administration, and finance. The Program Director hires, trains, manages, and evaluates House Coordinators and direct care staff; visits sites to assess safety, living conditions, individual program plans, and admissions; reviews service documentation and conducts health and safety investigations; participates in licensing reviews; and keeps current on applicable rules and statutes. The role also includes training staff on compliance, coordinating with county and state representatives and families, evaluating staffing expenses, and reviewing and authorizing timesheets and expense-related reports. The position works in a variety of settings and at program sites, with regular contact with individuals and employees. The work may involve interruptions, crisis management, deadlines, hostile or emotionally upset people, physically aggressive individuals, exposure to bodily fluids, odors, and dust, and varying noise levels. The Program Director carries and responds to a cell phone during non-working hours.

Requirements

Bachelor’s degree in a human service field, or four or more years of related experience and/or training, or an equivalent combination of education and experience.
At least three years of supervisory experience, preferably in a setting serving clients with developmental disabilities and/or related conditions.
Experience providing services in crisis and/or high-behavioral settings.
At least two years of program management experience.
Ability to maintain confidentiality and professionalism when making administrative and procedural decisions involving sensitive issues.
Strong organizational and time-management skills, including the ability to prioritize, plan, and organize work.
Ability to make independent decisions when circumstances warrant, take initiative, adapt, and work independently.
Positive demeanor.
Proficiency in licensing rules, regulations, and other mandated state and county requirements.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from case managers, clients, family members, licensors, and the public.
Ability to use Word and Excel comfortably and train others in their use.
Basic arithmetic skills, including computing rates, ratios, and percentages and interpreting bar graphs.
Ability to occasionally lift and/or move up to 50 pounds; use hands to finger, handle, or feel; and stand and walk for periods of time, as well as frequently bend, stoop, crouch, and kneel.
Ability to use restraints, lift people, or implement required therapeutic interventions as needed or required.
Valid Minnesota driver’s license and current auto insurance.
Excellent verbal and written communication skills and exceptional attention to detail.
Integrity, credibility, and commitment to and passion for Wingspan’s mission.
Meets qualification standards for a Designated Coordinator under 245D.

Responsibilities

Hire, train, manage, and evaluate a team of House Coordinators and a skilled direct care workforce.
Provide House Coordinators with vision for service excellence, employee development guidance, and ongoing oversight.
Ensure programs reflect Wingspan Life Resources’ mission, vision, and philosophy and meet state, county, and federal licensing requirements.
Conduct on-site visits to evaluate safety, living conditions, individual program plans, and new client admissions.
Review service documentation and conduct health and safety investigations.
Participate in licensing reviews and maintain current knowledge of applicable rules and statutes.
Train the House Coordinator team to ensure compliance.
Attend and actively participate in trainings, meetings, and special events.
Serve as a liaison with county and state representatives and families, maintaining positive working relationships.
Evaluate staffing expenses at each site and recommend cost-effective ways to meet client needs.
Review and authorize employee timesheets, expense and mileage reports, and credit card reports.
Carry and respond to a cell phone during non-working hours.