Program Director

BHG Careers•Asheville, NC

11h

About The Position

The Program Director leads a treatment center focused on patient-centered care and recovery. The role oversees clinical and administrative staff, clinic operations, regulatory compliance, and quality of care, supporting patients throughout admission and ongoing treatment. The Program Director also manages operational performance, budgets, staff development, and relationships with internal teams and community partners. The schedule is Monday through Friday, 5:30 a.m. to 12:00 p.m., with on-call duties. The position is based in a fast-paced clinical environment and may involve responding to urgent occupational issues after hours. BHG describes itself as a network of more than 110 treatment centers in 24 states, with over 1,900 employees serving more than 42,000 patients.

Requirements

Bachelor’s degree or higher.
Two to three years of management experience.
Valid driver’s license.
Professional certifications or licensure related to the role.
Experience managing substance use disorder treatment programs.
Leadership experience overseeing operations, compliance, safety, accreditation, and quality of care.
Experience serving economically and culturally diverse communities.
Excellent verbal and written communication skills.
Sound leadership, integrity, and professional judgment.
Effective decision-making and problem-solving abilities.
Knowledge of ethical standards and regulatory compliance.
Proficiency with basic computer applications and word processing software.

Nice To Haves

Advanced knowledge of Medication-Assisted Treatment (MAT).
Ability to identify operational challenges and develop long-term solutions.

Responsibilities

Guide the day-to-day operations of the treatment center and ensure high-quality, compassionate care from admission through ongoing treatment.
Oversee admission, medication services, patient processing, chart preparation, and coordination with community partners.
Foster a welcoming, safe, and supportive environment for patients, families, and staff.
Address patient concerns, complaints, and grievances professionally and empathetically.
Respond to urgent occupational issues, including after-hours situations as needed.
Monitor program performance and operational metrics, identifying opportunities to improve processes and patient outcomes.
Manage revenue collection and expenditures to ensure responsible operation within budget.
Develop staff schedules that balance patient needs, team well-being, and operational efficiency while minimizing overtime.
Oversee staff onboarding and create opportunities for growth, learning, and career advancement.
Lead staff meetings, case conferences, and intervention discussions that encourage collaboration.
Coordinate internal and external audits and guide continuous quality improvement efforts.
Ensure team members maintain required licenses, certifications, and continuing education requirements.
Partner with Human Resources on recruiting, hiring, employee relations, performance management, and retention.
Promote an inclusive and respectful workplace where team members feel supported and empowered.
Ensure compliance with regulatory and accrediting agency requirements and communicate regulatory updates to staff.