Program Director

Grant Associates•Eugene, OR

21h

About The Position

The Workforce Program Director provides strategic leadership and oversight of workforce development programs, ensuring strong performance, regulatory compliance, fiscal responsibility, and measurable outcomes. The Director oversees program operations, staff development, employer partnerships, and service delivery to help job seekers gain skills, secure sustainable employment, and advance their careers. The role translates organizational goals and contractual requirements into actionable strategies, establishes performance expectations, and uses data to drive results and continuous improvement. The Director also fosters a positive, collaborative, and high-performing team culture in which employees are supported, developed, and accountable for program goals. The Director leads program strategy and operations, oversees service delivery and outcomes, ensures compliance with WIOA and applicable requirements, and manages budgets and resources. The role builds partnerships with employers, training providers, educational institutions, Workforce Boards, and community organizations. It also leads and develops staff, monitors performance using KPIs and reporting tools, and implements improvements to service delivery, operational efficiency, customer experience, and program results. Performance is evaluated against organizational goals, contract requirements, and established standards. Grant Associates describes itself as a national workforce development company that partners with communities to support economic development. The company reports having operated since 1997, providing workforce development services to more than 50,000 companies and helping more than 1.2 million people achieve career goals. It promotes innovation, continuous improvement, employee growth, and a culturally diverse workplace.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Workforce Development, Human Resources, or a related field; equivalent relevant experience may be considered.
Demonstrated experience in workforce development, WIOA program management, grant-funded programs, or comparable program operations.
Knowledge of federal and state workforce regulations, Workforce Board requirements, performance measures, and compliance standards.
Proven experience in program leadership, staff supervision, performance management, and budget oversight.
Experience using data, KPIs, dashboards, and reporting tools to monitor performance and improve outcomes.
Strong leadership skills, including the ability to build collaborative teams, develop employees, and establish a culture of accountability.
Excellent communication, analytical, organizational, and problem-solving skills.
Experience developing employer partnerships and coordinating workforce training and employment initiatives.
Demonstrated integrity, strategic thinking, adaptability, and sound judgment.

Responsibilities

Develop and implement program strategies aligned with organizational goals, contract requirements, and community workforce needs.
Oversee program operations, service delivery, enrollment, training, job placement, and employment retention.
Establish and monitor KPIs and take action to achieve program goals and contractual outcomes.
Analyze performance data, identify gaps, and implement improvement plans.
Promote customer-centered services that support career advancement and sustainable employment.
Ensure compliance with WIOA, federal and state regulations, Workforce Board requirements, and funding guidelines.
Oversee program documentation, eligibility processes, reporting accuracy, and quality assurance activities.
Address audit findings, implement corrective actions, and strengthen operational procedures.
Monitor program budgets, expenditures, and resource allocation, ensuring funds are used appropriately and in accordance with contractual requirements.
Partner with Finance and organizational leadership to monitor financial performance and address budget variances.
Identify opportunities to maximize resources and support program sustainability.
Build and maintain relationships with employers, training providers, educational institutions, Workforce Boards, and community partners.
Collaborate with employer-facing teams to align workforce services with labor market needs and employment opportunities.
Expand partnerships that support occupational training, work-based learning, job placement, and career advancement.
Represent the organization in stakeholder meetings and community workforce initiatives.
Build a positive, inclusive, high-performing team culture grounded in trust, collaboration, communication, and accountability.
Establish clear expectations and performance goals for managers and staff aligned with program objectives.
Coach and develop employees, strengthen leadership capacity, and support professional growth.
Recognize achievements, encourage innovation, and promote open communication and shared problem-solving.
Address performance concerns promptly and fairly while providing employees with guidance and resources.
Monitor team engagement, staffing needs, and workload to support employee effectiveness and retention.
Use dashboards, KPIs, and program data to evaluate performance and guide decisions.
Prepare and present reports on program outcomes, compliance, financial performance, and strategic initiatives.
Establish consistent performance reviews and accountability processes.
Identify opportunities to improve service delivery, operational efficiency, customer experience, and program outcomes.
Achieve established performance goals for enrollment, service delivery, employment outcomes, training outcomes, compliance, financial performance, employer engagement, team effectiveness, and continuous improvement.