Program Director

UMT•Brooklyn, NY

About The Position

We are looking for a Program Director to join Translation! This role involves managing project intake, designing teams, and ensuring the health of programs across retainer accounts or project-based clients. The Program Director will own delivery health, scope tracking, and staffing, escalating needs as necessary. A key aspect of this role is client partnership, co-leading strategy, and holding senior client relationships. The Program Director will also lead and develop a team of Project Managers and Managers, modeling great program management practices.

Requirements

Flexible with PM and delivery approach. Considers business needs as well as the needs of the client and can design approach accordingly
Interface with clients related to operations, staff requirements, or delivery processes
Strong negotiation and conflict management skills
Leads with integrity and trust
Curious and eager to learn or roll out new ways of working
Demonstrates progression in level of responsibility within a professional project management environment
Outstanding planning, coordination, management, and communication skills are required
Experience with risk management, change management, and communications management
8 - 10 years of experience in a creative agency
Ability to solve talent allocation challenges. Comes with solutions to conflicts and proactively seeks solutions from department leads/partners
Deep knowledge of 360° campaigns and the creative production process
Successful leadership of mid and junior team members
Willing to act as a player/coach. Lead the team, manage program delivery processes, and help get work delivered at the highest level
Fluent in Google Suite, Slack as a PM Hub, Workforce and Project Planning tools

Nice To Haves

Independent agency or start-up experience a plus
Utilizes AI solutions and creates workflows that lead to reduced administrative burden

Responsibilities

Manage project intake across one of our retainer accounts or a set of project-based clients
Partner with Resource Management lead on team design and identification flex talent needs
Own delivery health across an account, laddering to a retainer; lead internal program coordination at the account level
Own account / retainer-level scope tracking and SOW; manage staffing across the account team
Escalate capacity needs and scope shifts back to the GPD or Head of Operations for redesign as needed
Co-lead client strategy specifically for delivery; hold senior client relationships (director / VP) on operations, staff planning, and scoping
Partner with Business Leadership to create and manage success metrics for program delivery and overall account health
Co-lead large-scale program delivery with the GBD
Lead Sr. PMs, project-focused Managers, and Associates
Co-lead junior managers with Business Leadership to identify program-management capability
Models what great program management looks like and can develop PMs of all levels