Program Director (1525 Site)
About The Position
Providing compassion and care isn’t just our profession at PHRI, it’s our passion and culture. We care for the clients we serve. We listen and provide the support that individuals need to live comfortable and fulfilling lives. Our drive is to restore hope and healing to the community. We are looking for mission driven professionals who want to join a transformational company with a big heart and make a difference. Currently serving over 1,500 patients in DC, Virginia, and Maryland and growing within the next 3-5 years. Our focus is advocating and implementing an integrated care model to provide top quality care to underserved populations experiencing behavioral health needs.
Requirements
- Independent Clinical level licensure: LPC, LICSW, CAC, RN with approved supervisor certification (if applicable)
- Master’s Degree in Clinical Social Work, Psychology, Counseling, or related field
- Minimum 5 years of experience in community-based behavioral health or SUD treatment, with at least 2 years in a leadership or administrative role.
- Knowledge of the Consumer Culture
- Current CPR certification
- Experience with Electronic Medical Record Systems such as Credible, GAINS, LOCUS and/or ICAM’s highly preferred
- Experience working with DC Government community resources, agencies and/or social services
- Working knowledge of medical terminology, HIPAA and 42CFR regulations, ICD and CPT coding highly preferred
- Proficient computer skills in Microsoft Outlook and other standard software applications.
- Legally authorized to work in the U.S.A.
Responsibilities
- Oversee the daily operations of the inpatient/residential SUD treatment facility, ensuring efficient and effective program delivery.
- Develop and implement policies, procedures, and program protocols in line with best practices and regulatory standards.
- Ensure program compliance with federal and state regulations, including licensing, billing requirements, and accreditation standards (e.g., CARF, The Joint Commission).
- Monitor program performance metrics, client outcomes, and staff productivity to drive continuous improvement.
- Ensure services are trauma-informed, client-centered, and aligned with ASAM levels of care and clinical best practices.
- Supervise and support the Clinical Director and/or senior clinical staff to ensure high-quality treatment planning, documentation, and client care.
- Implement systems for clinical quality assurance, audits, and corrective action plans as needed.
- Hire, train, supervise, and evaluate program staff, including clinical, administrative, and support teams.
- Foster a positive work culture that promotes staff retention, professional growth, and teamwork.
- Ensure staff receive ongoing training in areas such as SUD treatment modalities, documentation standards, and cultural competence.
- Ensure client satisfaction, safety, and rights are prioritized across the program.
- Develop family involvement strategies to support client recovery and discharge planning.
- Manage the program budget, including staffing levels, supply procurement, and revenue goals.
- Collaborate with leadership on program expansion, contracts, grants, and service innovation.
- Ensure accurate billing and utilization management in coordination with finance or billing departments.
- Represent the program in community partnerships, regulatory meetings, funder relationships, and external audits.
- Build and maintain referral relationships with hospitals, courts, community organizations, and outpatient providers.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
