Program Director

Mental Health Association - Western MA•Chicopee, MA

10h•$60,000 - $62,000

About The Position

The Program Director oversees and manages the daily operations of multiple housing programs, providing leadership, supervision, and strategic direction. The role ensures the delivery of recovery-oriented, trauma-informed, and person-centered services aligned with the mission of MHA and in compliance with all applicable regulatory, contractual, and accreditation requirements. The Program Director supports staff growth, maintains budget oversight, drives program development, and fosters strong relationships with funders and community stakeholders. About the Division of Supportive Housing (DSH) The Division of Supportive Housing (DSH) provides safe, stable housing and individualized wraparound services for individuals who have experienced chronic homelessness, many of whom are also navigating challenges related to substance use, incarceration, or trauma. DSH programs focus on long-term stability and help participants transition to independent, permanent housing. Through person-centered care, housing navigation, and community-based supports, we empower individuals to build a foundation for recovery, self-sufficiency, and a better quality of life. Equal Opportunity Statement The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
High school diploma or equivalent required
Minimum 5 years of supervisory experience in housing, homelessness, or tenancy preservation required.
Strong leadership, communication, and organizational skills.
Demonstrated ability to manage multiple programs and teams effectively.
Proficiency in managing program budgets and reporting requirements.
Knowledge of Housing First, trauma-informed care, harm-reduction, and person-centered planning approaches.

Nice To Haves

Bachelor’s Degree preferred.
Lived experience of homelessness and/or recovery from mental health or substance use conditions preferred.
Bilingual/Bicultural candidates strongly encouraged to apply.

Responsibilities

Provide clinical and administrative leadership to Program Supervisors, ensuring high-quality services aligned with Housing First and harm-reduction principles.
Oversee daily operations of multiple housing programs, ensuring compliance with organizational, regulatory, and funder requirements.
Review and approve participant assessments, referrals, placements, and support needs.
Monitor program budgets and promote responsible fiscal management.
Ensure accurate and timely documentation to meet licensing, funding, and CARF accreditation requirements.
Oversee staff hiring, training, performance evaluations, supervision, and professional development.
Coordinate with funders and external stakeholders and participate in audits, site visits, and program reviews.
Lead the implementation of new programs and major program changes in collaboration with senior leadership.
Build and maintain partnerships with state, local, and community agencies to support program success.
Lead team meetings, promote best practices in housing and behavioral health, and support MHA’s mission, values, and organizational initiatives.