Program Director

Equus•Eugene, OR

About The Position

The Workforce Program Director provides strategic leadership and oversight of workforce development programs to ensure strong performance, regulatory compliance, fiscal responsibility, and measurable outcomes. The role oversees program operations, staff development, employer partnerships, and service delivery to help job seekers gain skills, secure sustainable employment, and advance their careers. The Director translates organizational goals and contractual requirements into actionable strategies, establishes performance expectations, and uses data to drive results and continuous improvement while fostering a positive, collaborative, high-performing team culture. The Director is accountable for program performance, employment and training outcomes, compliance and quality, financial performance, employer engagement, team effectiveness, and continuous improvement. Performance is evaluated against organizational goals, contract requirements, and established performance standards.

Requirements

Bachelor's degree in Business Administration, Public Administration, Workforce Development, Human Resources, or a related field; equivalent relevant experience may be considered.
Demonstrated experience in workforce development, WIOA program management, grant-funded programs, or comparable program operations.
Knowledge of federal and state workforce regulations, Workforce Board requirements, performance measures, and compliance standards.
Proven experience in program leadership, staff supervision, performance management, and budget oversight.
Experience using data, KPIs, dashboards, and reporting tools to monitor performance and improve outcomes.
Strong leadership skills, including the ability to build collaborative teams, develop employees, and establish a culture of accountability.
Excellent communication, analytical, organizational, and problem-solving skills.
Experience developing employer partnerships and coordinating workforce training and employment initiatives.

Responsibilities

Develop and implement program strategies aligned with organizational goals, contract requirements, and community workforce needs.
Oversee program operations, service delivery, enrollment, training, job placement, and employment retention.
Establish and monitor KPIs; analyze performance data, identify gaps, and implement action plans to achieve program and contractual goals.
Promote customer-centered services that support career advancement and sustainable employment.
Ensure compliance with WIOA, federal and state regulations, Workforce Board requirements, and funding guidelines.
Oversee program documentation, eligibility processes, reporting accuracy, and quality assurance; address audit findings and implement corrective actions.
Monitor program budgets, expenditures, and resource allocation; ensure funds are used appropriately and in accordance with contractual requirements.
Partner with Finance and organizational leadership to monitor financial performance and address budget variances; identify opportunities to maximize resources and support sustainability.
Build and maintain relationships with employers, training providers, educational institutions, Workforce Boards, and community partners.
Collaborate with employer-facing teams to align services with labor market needs and expand occupational training, work-based learning, job placement, and career advancement opportunities.
Represent the organization in stakeholder meetings and community workforce initiatives.
Build an inclusive, high-performing team culture and establish aligned expectations and performance goals for managers and staff.
Coach and develop employees, strengthen leadership capacity, recognize achievements, and support professional growth.
Address performance concerns promptly and fairly; monitor engagement, staffing needs, and workload to support effectiveness and retention.
Use dashboards, KPIs, and program data to guide decisions; prepare and present reports on outcomes, compliance, financial performance, and strategic initiatives.
Establish performance reviews and accountability processes and identify improvements to service delivery, operational efficiency, customer experience, and program outcomes.