Program Director - Value Improvement Office - Full Time 8 Hour Days (Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

2d•Onsite

About The Position

The Program Director leads improvement efforts across the service area operations to accomplish measurable business process improvements and objectives. This position may manage multiple project initiatives and will develop implementation roadmaps and facilitate action with concrete deliverables. The Program Director leads the assessment and diagnostic of problems, architects data analytics, develops performance dashboards, and leads and manages structured improvement initiatives, from large scale transformational projects, to focused improvement events. They will also act as a coach for his/her team and for any directors/managers he/she interacts with to help them establish mechanisms to sustain performance after the completion of projects. The Program Director establishes collaborative relationships with stakeholders and administrators to build support for change and sustainability efforts. The Program Director within the Value Improvement Office/Office of Performance and Transformation provides strategic leadership for enterprise improvement initiatives that advance organizational priorities, operational excellence, and value-based care. The Director oversees a portfolio of complex, cross-functional programs, establishes governance structures for project execution, and ensures measurable operational, financial, and quality outcomes. This role partners with executive leadership, physicians, clinicians, and business leaders to translate strategic priorities into actionable roadmaps, leverage analytics and technology to improve performance, and drive organizational change through effective program management and adoption. The Director develops project management standards and capabilities while mentoring project managers and program leaders to build organizational capacity for successful execution. Departmental Specific Summary The Program Director within the Value Improvement Office/Office of Performance and Transformation provides strategic leadership for enterprise improvement initiatives that advance organizational priorities, operational excellence, and value-based care. The Director oversees a portfolio of complex, cross-functional programs, establishes governance structures for project execution, and ensures measurable operational, financial, and quality outcomes. This role partners with executive leadership, physicians, clinicians, and business leaders to translate strategic priorities into actionable roadmaps, leverage analytics and technology to improve performance, and drive organizational change through effective program management and adoption. The Director develops project management standards and capabilities while mentoring project managers and program leaders to build organizational capacity for successful execution.

Requirements

High school or equivalent
Bachelor’s Degree In a related field
10 years progressive experience leading enterprise programs, strategic initiatives, or operational transformation
5 years experience in leadership roles managing cross-functional teams and enterprise-level initiatives.
Advanced proficiency in project management tools (MS Project or Smartsheet) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
Expertise in technical project management including stakeholder registers, project communication plans, RAID logs, change control logs, and detailed project schedules and budgets across enterprise level programs.
Knowledge of business (operational, clinical and financial) statistics and data analyses techniques.
Ability to translate enterprise strategy into executable projects
Strong analytical thinking, ability to manage and analyze data, and problem solving skills.
Demonstrates ability to work independently with minimal direction and supervision.
Proven ability to deliver executive-level reporting, strategic narratives, manage stakeholders proactively, and lead diverse cross-functional teams.
Strong interpersonal and diplomatic communication skills with physicians, clinicians, leadership, and community partners.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

Master’s degree In Health Administration, Nursing, Engineering or related field
Healthcare experience preferred.
Project Management Professional (PMP) Highly preferred.
Lean Six Sigma Green belt or above

Responsibilities

Owns and leads programs and multi-project portfolios within a service line
Drives innovation initiatives (Growth, AI, operational transformation) through effective change management and adoption
Leads program governance, including intake, prioritization, and sequencing
Prioritizes workstreams within programs; influences funding and sequencing decisions
Oversees program budgets; accountable for program ROI
Owns measurable operational and financial outcomes for programs
Translates strategy into prioritized, funded, and executable roadmaps
Develops and scales PM frameworks, standards, and capabilities
Analyzes information to define problems, develop hypotheses, and recommend logical solutions.
Provides timely and accurate reporting, research, and recommendations.
Leads and mentors project managers and program leaders
Establishes and continuously improves project management standards, governance, methodologies, templates, and best practices.
Develops and leads training programs for physicians, staff, in process improvement and project management techniques
Partners with/influences executives and clinical/functional leaders
Provides executive-level communication, reporting, and decision support
Performs other duties as assigned.