Program Director, URM

Upbring•Richardson, TX

13d•Onsite

About The Position

The Program Director is responsible for establishing and directing all aspects of program activities and services to meet the social, emotional, physical, psychological, and mental health well-being of the Unaccompanied Refugee Minors (URM). Overall management of the programmatic, administrative, financial, and operational systems related to the provision of regular and timely reports to Global Refuge, formerly Lutheran Immigration and Refugee Services (LIRS), regarding operations, services, and finances, establishing a respective and supportive workplace environment, elevating any issues or concerns to the LIRS. The Program Director is responsible for regularly exercising discretion and sound judgement when directing, supervising, and overseeing social service activities in accordance with Agency, LRIS and licensing standards and other federal, state, and local regulatory requirements.

Requirements

Bachelor’s degree in Social Work, Counseling, Psychology, or closely related field
CPMS (Child Placement Management Staff) credentialed
Five (5) years’ experience in program development and management
Two (2) years’ supervisory or management experience in program management or as a director of a licensed childcare program
Bilingual in English and Spanish based on service population
Must be 21 years of age or older per licensing requirements
Strong leadership and management skills with the ability to engage, motivate, and empower staff and promote a positive working environment
Strong people and interpersonal skills with the ability to work with very diverse groups of people
Strong organizational and time management skills with the ability to manage multiple tasks, and requests simultaneously
Demonstrated ability to clearly write case notes without grammatical errors, strong writing skills
Strong verbal communication skills with the effective use of tone and choice of words
Ability to de-escalate situations with calmness, professionalism, sensitivity, and within ethical boundaries always
Demonstrated ability to establish trust and a positive rapport with service population
Proficient use of Microsoft Word, Excel, and Outlook

Nice To Haves

Master’s degree in Social Work, Counseling, Psychology, or closely related field
LCSW, LMSW, LPC, or LMFT
LCPAA (Licensed Child-Placing Agency Administrator)
Advanced knowledge of minimum standards of Office of Refugee and Resettlement

Responsibilities

Provide sufficient homes to meet URMR placement needs
Provide oversight and leadership of all program services and activities required to meet Agency and licensing standards and client’s Individual Service Plans (ISP)
Conduct referral and placement staff meetings
Ensure staff adheres to procedures and practices to maintain resident confidentiality
Regularly review the well-being and safety of the residents, responsible for review and reporting of the nature, severity, and frequency of risks
Monitor, review, and make recommendations for program activity improvements to ensure individual and group activities are developed and implemented to meet resident needs determined by their Individual Service Plan (ISP)
Provide support and intervention in crisis situations using established Agency policies and resident care philosophy
Monitor service delivery and make recommendations for improvement in staff development and management
Other duties assigned are dependent on any changes or requirements added to the Memorandum of Understanding (MOU) or Statement of Work (SOW) with Global Refuge
Other duties and projects assigned including completing Child Placement duties as needed
Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence
Communicate with direct reports in periodic one-on-one meetings
Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
Work closely with the management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods