Program Director - Mobile Crisis Services

Village Behavioral Health•Colonial Heights, VA

34d•$70,000 - $80,000•Hybrid

About The Position

Village Behavioral Health is seeking a detail-oriented, highly motivated, and knowledgeable Program Director to support our Mobile Crisis Response (MCR) program. This role is responsible for the operational success, compliance, and performance of the Mobile Crisis Response Program. The ideal candidate has experience in behavioral health documentation, understands crisis services, and can identify compliance risks before they impact billing, audits, or service delivery. Candidates with QMHP or QMHP-Eligible status are strongly encouraged to apply. The Program Director - Mobile Crisis Services serves as a vital role to our Comprehensive Mobile Crisis Response Program overseeing compliance, documentation, staffing, SOP development and implementation, high-risk escalations, and administrative support. Hybrid - In Office, Field, Remote 25% Travel Required

Requirements

Bachelor's degree in human service, Psychology, Sociology or related field and/or equivalent work experience
3+ years' experience in behavioral health crisis intervention field.
3+ years' experience in leadership role within behavioral health field.
Experience with Mobile Crisis Response programs.
Completion of Mobile Crisis Responder (MCR) training administered by DBHDS.
Expert working knowledge of behavioral health crisis intervention practices, federal/state laws, Commonwealth of Virginia DBHDS regulations, and HIPPA laws.
Valid Driver's License with acceptable driving record and reliable transportation.
Ability to be an agile team player and serve various functions of program demands.
Proficient with Microsoft Office 365 and computer/mobile device functions
Effective written and verbal communication skills amongst various demographics
Ability to obtain CPR/First-Aid Certificate and Crisis De-escalation Certificate
Experience and/or ability to manage and train employees on EHR systems (Notable)

Responsibilities

Ensures all components of the Mobile Crisis Responder Program meet compliance standards in accordance with federal/state laws, DBHDS licensing & contracting requirements, & agency policies.
Provide supervision to program staff (licensed/non-licensed professionals and interns) including interviewing, scheduling, training, performance evaluation, and coaching.
Conduct trainings for new & existing employees on MCR program SOPs, resources & tools (including documentation, EHR systems, Notable)
Develop & maintain a trauma-informed care environment that adheres to agency overall objectives, standards, mission, & values.
Collaborate with law enforcement, medical staff, regional CSBs, and community partners.
Monitor response coverage, response times, and service quality to identity areas of opportunity.
Partner with company stakeholders to identify risks, budget needs, trends, etc. for transparency and optimizing the effectiveness of business decisions.
Lead recurring team meetings as a basis of communication for program updates, team goals/expectations, team building, etc.
Develop & maintain detailed recording systems for all components of the program's data for reporting and audit purposes.
Contribute to overall development of policies and standard procedures to meet agency objectives and standards.