Program Management _ Program Director IDD Services Host Home _ 2786

Sevita•Logan, WV

19h•Hybrid

About The Position

The Program Director IDD Services Host Home is responsible for supervising the services delivered within the Host Home program and overseeing the Mentor providers and all individuals served by the program. This role supervises Program Supervisors, Redwood-Host Homes, and Mentor Recruiters. The Program Director is responsible for the operation of the program including case management, Mentor recruitment, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and ensures the quality of services delivered. The role generally works full-time in a supervisory capacity, is considered on-call and expected to be available in the event of an emergency. The Program Director works at a regional office and is generally expected to visit each Host Home regularly.

Requirements

Bachelor's degree in Human Service
Master’s preferred
Years of related experience per state requirements: Ohio: 1 year of experience, Pennsylvania: 2 years of experience, All other states: 5 years of experience
Additional education or experience where required by regulatory authority.
Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services.
QMRP, QIDP, or QDDP certification preferred.
Other licensure or certification where required by regulatory authority.
Travel as needed

Nice To Haves

Responsibilities

Acts as the QIDP (when required), writes and approves individual program plans; trains and assists Program Supervisors with implementation of plans across all shifts.
Periodically audits individual records and other program documentation for accuracy and completion.
Conducts progress meetings and (quarterly, annual and/or other) reviews as appropriate or determined by the interdisciplinary team; provides and approves written and progress reviews.
Oversees licensing compliance for program services and supports; assures timely and accurate program documentation; implements Network compliance plan; manages individual rights implementation.
When applicable, implements system and oversees management of individual’s funds and property, assuring safety and accuracy; audits, monitors and reviews individual’s financial accounts.
Implements proactive strategies to reduce or eliminate serious incidents; takes immediate steps to correct potential safety concerns and limit the potential for continued concern or incident; reviews all incidents and directs appropriate response; ensures timely incident reporting; reviews, approves and submits all incident reports as required.
Maintains and fosters communication and relationships with individuals, families, case managers, managed care contractors and other stakeholders; monitors customer satisfaction and implements improvement strategies; advocates on behalf of individuals receiving services.
Communicates where appropriate with the general community, neighbors, and competitors and other outside organizations.
Maintains and fosters positive relationships with applicable government authorities, such as counties, regional centers and managed care contractors, and all referral agencies.
Participates in building relationships with local legislators and government officials; makes political contacts and advocates on behalf of the industry, company and persons receiving services.
Assists with recruitment and interviewing of all staff; hires Program Supervisors, and Mentor Recruiters in consultation with Area Director; approves hire of Program Services Clinical Coordinators, and other staff members.
Organizes and implements on-site orientation and training for assigned programs; monitors training compliance and documentation; provides orientation, training and guidance to Program Supervisors and Mentor Recruiters.
Designs and monitors employee schedules.
Conducts annual Program Supervisor and Mentor Recruiter evaluations in consultation with Area Director; reviews and approves annual Program Services Clinical Coordinator and other staff evaluations.
Coaches employees, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding discipline and termination in consultation with Area Director and Human Resources; handles termination of Program Services Clinical Coordinators and other staff members as necessary.
Responsible for employee safety and workers’ compensation programs; monitors compliance; assists in returning employees to work; implements, oversees and trains employees about safety.
Conducts monthly staff meetings; attends monthly regional meetings.
Maintains business performance and meets annual growth plans; assists with new start or other core development initiatives where assigned.
Promotes relationships with families, case managers and other stakeholders; identifies opportunities by following industry trends and responding to payer need.
Directs program strategy to manage census, maintain occupancy, improve daily attendance and/or maximize utilization.
When applicable, approves purchase of food, supplies and equipment; reviews and monitors monthly invoices for accuracy and budgetary compliance.
Oversees census, attendance information or other required documentation to assure accurate billing; monitors utilization between authorization and provision of services and supports.
Monitors staffing hours for budgetary compliance.
May direct the recruitment of Mentors, coordinates pre-service education of Mentor providers, conducts assessments during the assessment and final home certification, helps facilitate the matching process, ensures compliance with the annual recertification of homes.
Responsible to ensure all Host Homes meet the Mentor standards as well as those of the funder.
Ensures appropriate matching of the individual receiving services to the appropriate independent contractor mentor provider.
Oversees the coordination of program services for the individuals receiving services, their families, and the Mentor Providers.
Program services include providing support and guidance to ensure that the intervention, goals and objectives as formalized in the Consumer Program Plans are consistently meeting the preferences and needs of the individual receiving services.
Performs other related duties and activities as required.
Directs and supervises the Program Supervisors and Mentor Recruiter, and oversees indirect staff members of the program.