Program Director I, PhD (Hybrid)

American Medical Association • Chicago, IL

9d • Hybrid

About The Position

The American Medical Association (AMA) is seeking a Program Director I, PhD for their Physician Satisfaction team. This is a hybrid position based in Chicago, IL, requiring three days a week in the office. As a psychologist, this role involves 1:1 and group advisory conversations with health systems to help them understand and improve their well-being practices. Responsibilities include facilitating discussions, delivering report-outs on Organizational Biopsy results, advising leaders on AMA frameworks and tools, and occasionally representing the AMA at national conferences. The role also contributes to the development of toolkits, presentations, and other resources, providing insights on organizational well-being, and serving as a Joy in Medicine reviewer. This position requires in-depth expertise in psychology and broad knowledge of other business unit disciplines, leading the resolution of complex problems, and contributing to business unit strategy.

Requirements

• PhD required
• 10+ years of experience in psychology required
• Experience in organizational psychology strongly preferred
• Experience leading 1:1 and group conversations with senior executive audiences
• Deep understanding of change management, current health system context, well-being
• Research experience in burnout and wellbeing is required
• A record of published research and applied intervention work in healthcare settings preferred
• Proven ability to design and lead advisory conversations with senior health system leaders (or equivalent), including preparation, facilitation, synthesis of insights, follow-up guidance
• Experience delivering assessment-based report-outs and coaching conversations, translating qualitative and quantitative inputs into clear findings, implications, and recommendations
• Ability to apply shared frameworks, criteria, and tools consistently
• Demonstrated ability to identify patterns, gaps, and recurring needs and translate those insights into recommendations for program, tool, or process improvement
• Experience contributing subject-matter expertise to the evolution of frameworks, criteria, and research agendas
• Ability to collaborate effectively with diverse stakeholders
• Strong written communication skills, including the ability to independently develop clear, well-structured slide decks and written materials for executive, clinical, and external audiences
• Overnight travel to US-based locations multiple times per quarter required
• Excellent verbal communication skills; demonstrated ability to present in large group settings

Nice To Haves

• Experience in organizational psychology strongly preferred
• A record of published research and applied intervention work in healthcare settings preferred

Responsibilities

• Deliver 1:1 and small group conversations on well-being with health systems, including preparation, facilitation, and follow-up guidance.
• Deliver Organizational Biopsy report-outs for leadership teams at participating organizations and 1:1 coaching sessions with leaders at Health System Partner member organizations.
• Prepare tailored talk tracks and supplemental slides, infused with professional experience and knowledge of the specific client, drawing on AMA's compendium of presentations and resources.
• Support other members of the MMX, Organizational Biopsy, and Joy in Medicine service teams on client acquisition, retention, and engagement efforts.
• Represent the AMA's well-being work as a psychologist in external forums.
• Serve as a member of the Joy in Medicine application review panel.
• Contribute expertise and insight to toolkits, facilitation guides, Steps Forward content, webinars, and other activation resources through direct authoring and providing input.
• Collaborate with the Activation Director, Product Director, and program operations teams to refine program content and deliverables.
• Produce content and deliverables on a predictable cadence to support program evolution and value creation.
• Document client activities and information in CRMs, trackers, or other knowledge management systems.
• Ensure subject matter expertise in organization leadership best practices is included in content and future iterations of the program.
• Conduct research to grow AMA knowledge in the field of well-being.
• Participate in (and occasionally lead) cross-functional program evaluation and improvement projects.
• Contribute subject matter expertise to inform updates to the Joy in Medicine criteria, Organizational Biopsy question sets, and the overall conceptual framework for well-being.
• Identify and address gaps in current tools, processes, and approaches.
• Advocate for sound methodological practices in the design and execution of surveys and evaluation criteria.
• May include other responsibilities as assigned.

Benefits

• Encourage and support professional development for our employees
• Dedicated to social responsibility
• Employees are also eligible to participate in an incentive plan.
• To learn more about the American Medical Association’s benefits offerings, please click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree