Program Director - Homeless Outreach Program

Volunteers Of America, Utah • Salt Lake City, UT

just now • Onsite

About The Position

Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply.

Position Summary
Provide daily program oversight including management of staff; management of facilities; case management, outreach and program services, as needed; and provide a safe and nurturing environment for clients in accordance with licensing, agency and contract standards.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• A Bachelor’s degree, but preferably a master’s degree and licensure, in a social services field or any equivalent combination of education, experience, and training. Other required knowledge, skills and abilities:
• Direct experience working with people experiencing homelessness.
• 3 years supervisory and administrative experience in a social service setting.
• 2 years budget management and program development experience.
• Knowledge of mental health and substance use disorder treatment best practices.
• Knowledge and understanding of Motivational Interviewing techniques, Stages of Change models, Trauma Informed Care principles and how to operationalize them within an emergency shelter for women.
• Ability to interact with residents and staff by demonstrating genuine empathy, concern and understanding of their experience while maintaining professional boundaries.
• Proficient in Microsoft Office
• Must be able to move around the building and property.
• Possess a current driver’s license and have a good driving record.
• Ability to lift and carry 25 lbs.
• Ability to move around the facility, interacting with clients or staff for extended periods.
• Work is generally performed in an office environment. May entail using a computer for extended periods of time.
• Ability to ascent and descent outdoor terrain and work in outdoor weather conditions

Responsibilities

• Manage the program implementation of best practices and maintain the fidelity of those practices including, but not limited to, Trauma-Informed Care, Motivational Interviewing and active Housing Focused case management techniques.
• Supervise the Management Team and other assigned direct Reports:
• Provide weekly supervision
• Provide case consultation and informal mentoring
• Encourage training and development opportunities
• Support each staff member to comply with program expectations and outcomes
• Participates in the hiring processes and disciplinary processes.
• Ensure that best practices of Housing First, Trauma-Informed Care and case management standards are adhered to.
• Provide administrative oversight for all programmatic requirements, including a deep knowledge of housing vouchers, coordinated entry, UHMIS, reporting requirements and outcomes.
• Provide clear and open communication, coordination, and promote positive team interaction through regularly scheduled staff meetings, initiatives, and personal engagement.
• Assist in developing and leading the innovation and implementation of new programming in line with organizational vision and strategy.
• Create and utilize the program budget to create a productive and desirable work environment for staff, Street Outreach with best practices, and to obtain the highest housing outcomes for those experiencing unsheltered homelessness.
• Ensure that the program fulfills all contractual requirements, including compliance with the various grants/contracts, all applicable laws, and licensing standards.
• Complete required reports in a timely manner, including daily, monthly, weekly, and quarterly reports.
• Support community relations and fund-raising efforts of the agency, as authorized by the VOA Senior Management team, to ensure the financial success of the program and Volunteers of America, Utah
• Promote collaboration and maintain positive working relationships, including representing VOA at meetings, with community entities, partner agencies, volunteers, agency donors, media personnel and all other stake holders.
• Work closely with agency maintenance Director and program staff to ensure agency vehicles are maintained, repairs made, and all issues are reported and addressed following agency policy and procedure.
• Maintains working knowledge of program data standards, requirements, outcomes, and completes all grant reports thoroughly and timely.
• Actively participates in and presents in community-based meetings, trainings, and events as needed.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.
• Attend work as scheduled and arrive at the designated time.
• Work must be performed on-site (with limited remote work availability based on supervision approval) due to the need to provide support, direction, and program oversite to staff and clients.
• Supports state coordinated entry system (HMIS), including entry of data, following rules and procedures related to data entry, tracking and reporting, as needed.
• Contribute to Volunteers of America, Utah management activities including management meetings, leadership activities and agency initiatives.
• Participate in grant writing for program development as needed.
• Complete payroll and pay-related functions in a timely manner.
• Develop new partnerships with other agencies in order to enhance our current services.
• Actively contribute to community collaborations with providers, community organizations, and any other organizations whose services impact Outreach Clients.
• Perform other functions as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees.
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
• Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Director