Homeless Outreach Specialist

Serene Health•San Diego, CA

18d•$22 - $27

About The Position

The Homeless Outreach Specialist is responsible for conducting field-based outreach to individuals experiencing homelessness in predetermined community areas. The specialist will identify and engage potential clients, complete program enrollments, and obtain required authorizations for services.

Requirements

High school diploma or equivalent.
At least twelve months of experience in a healthcare or similar setting required.
Valid driver’s license, automobile insurance, and reliable transportation.
Experience working with vulnerable or underserved populations.
Experience in outreach, social services, case management, or related fields.

Nice To Haves

Associate or bachelor’s degree preferred.
Bilingual in English/Spanish preferred.

Responsibilities

Plan outreach routes, review referrals, and coordinate tasks with the Outreach Program Manager.
Complete daily data entries, finalize notes, upload documentation, and submit authorization requests for services.
Conduct in-person outreach in areas where individuals experiencing homelessness reside, including encampments, parks, business corridors, shelters, and other community locations.
Engage clients using trauma-informed, person-centered, and culturally responsive approaches.
Assess client needs and provide education regarding available resources, including housing, case management, behavioral health, medical services, and benefits enrollment.
Enroll eligible individuals into programs and services by completing intake forms and obtaining required signed authorizations (ROI/consent forms).
Communicate with case management, housing navigation, health, and social service teams to support seamless service linkage.
Respond to internal referrals and partner agency outreach requests.
Monitor community trends and provide updated information about new or shifting encampments.
Perform other duties as assigned.

Benefits

Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
Short & Long-Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.