Program Director (Healthcare Access)

Good Work Austin•Austin, TX

4d•$70,000 - $80,000•Hybrid

About The Position

Good Work Austin (GWA) is seeking a Program Director to lead its Healthcare Access Program and drive strategic growth of the organization's membership network. This role involves overseeing healthcare access services for food and beverage workers, strengthening partnerships within the healthcare and hospitality sectors, and recruiting new businesses and workers into GWA's membership community. The ideal candidate is a natural relationship builder who enjoys connecting with new people, is comfortable initiating conversations in various business settings, and is energized by contributing to a mission-driven organization. The Program Director will work closely with the Executive Director to develop strategies that use healthcare access as an entry point for deeper engagement with GWA, expanding participation in the organization's programs and advancing its mission to improve jobs and working conditions in the local food and beverage industry. Key responsibilities include program evaluation, partnership management, grant reporting, and strategic planning to ensure the program's sustainable growth and impact.

Requirements

At least three years of experience in outreach, business development, sales, membership recruitment, community engagement, account management, nonprofit program management, or a related field.
Demonstrated ability to build authentic relationships and quickly establish trust with diverse individuals, businesses, and community partners.
A confident, outgoing communicator who enjoys meeting new people and is comfortable initiating conversations with restaurant owners, managers, workers, and community organizations.
Proven ability to develop and maintain strong partnerships while representing an organization's mission and values.
Highly organized with exceptional project management skills and the ability to manage multiple priorities in a fast-paced environment.
Self-motivated, results-oriented, and driven to meet outreach, partnership, and membership recruitment goals while working independently.
Strong written and verbal communication skills, including public speaking and presentation experience.
Proficiency with Microsoft Office and Google Workspace.
Reliable transportation and the ability to travel frequently throughout the Austin area for meetings, outreach, and events.
Passion for supporting food and beverage workers and advancing Good Work Austin's mission.

Nice To Haves

Experience working in the restaurant, hospitality, or food and beverage industry.
Familiarity with healthcare access, ACA Marketplace plans, or community health initiatives.
Experience with grant reporting, program evaluation, or nonprofit fundraising.
Bilingual or multilingual abilities (Spanish preferred).

Responsibilities

Serve as the primary ambassador for Good Work Austin's Healthcare Access Program throughout Austin's food and beverage industry.
Spend significant time in the community conducting in-person outreach to restaurants, bars, food trucks, catering companies, and other hospitality businesses.
Meet monthly outreach and membership recruitment goals while maintaining a strong pipeline of prospective business and worker members.
Build and maintain strong relationships with restaurant owners, operators, managers, chefs, and food and beverage workers.
Recruit new businesses and workers into Good Work Austin's membership network through one-on-one outreach, presentations, networking events, and industry meetings.
Develop and implement outreach strategies to increase awareness of Good Work Austin's programs and expand organizational membership.
Serve as the primary point of contact for healthcare and community partners, including Central Health, Foundation Communities, Sendero Health Plans, healthcare providers, and other referral organizations.
Represent Good Work Austin at community events, conferences, coalition meetings, and industry gatherings.
Identify and cultivate new partnerships that strengthen healthcare access and expand Good Work Austin's reach within the food and beverage industry.
Collaborate with staff to ensure a seamless transition from member recruitment to ongoing engagement and retention.
Lead the day-to-day implementation and continuous improvement of Good Work Austin's Healthcare Access Program.
Develop and manage annual work plans, quarterly goals, and implementation timelines to ensure program success and long-term sustainability.
Oversee participant outreach, enrollment, and case management in collaboration with partner organizations.
Ensure program operations comply with organizational policies, funder requirements, and applicable regulations.
Collaborate with the Executive Director on strategic planning, grant implementation, and identifying opportunities to expand healthcare access services.
Manage program documentation, participant records, standard operating procedures, and other operational materials.
Coordinate with internal staff to connect Healthcare Access Program participants with Good Work Austin's broader programs and membership opportunities.
Track outreach activities, partnership development, membership recruitment, and program outcomes using the organization's CRM and case management systems.
Monitor program and membership recruitment metrics to evaluate progress and identify opportunities for continuous improvement.
Prepare reports for funders, organizational leadership, and the Board of Directors.
Support grant reporting, program evaluation, and budget tracking.
Analyze participant and membership data to inform outreach strategies and improve program effectiveness.
Maintain accurate and confidential participant and partner records.