Program Director, Expert

BMO•Toronto, ON

2d•CA$121,600 - CA$211,800

About The Position

Defines and implements the portfolio / product strategy for data analytics and AI that support business objectives. Partners with designers, data engineers, data scientists and agile development teams to define and deliver products with a focus on user experience. Innovates to enhance and/or develop new products in order to improve the customer experience. Manages risks associated with products to ensure compliance and risk management. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives. Develops an expert understanding of business/group challenges. Networks with industry contacts to gather competitive insights and best practices. Recommends measures to improve organizational effectiveness. May consult to or serve on various committees and task forces. Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals. Develops the business case by identifying needs, analysing potential options and assessing expected return on investment. Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution. Develops the data product strategy, including product lifecycle, for designated portfolios to achieve business objectives. Acts as the prime contact for internal/external stakeholder relationships, which may include regulators. Oversees the development of business analytics and insights including: portfolio profitability tracking, product analytics, revenue forecasts, operations metrics, trend analytics and predictive modelling. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads the development of the communication strategy focusing on positively influencing or changing behaviour. Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Oversees the design, development, and implementation of tools and training required to deliver business results. Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements. Leads/supports contract negotiations with vendors, balancing cost, risk and performance. Sets policies for product portfolio. Partners with designers, data engineers, data scientists and agile development teams to define and deliver products to support business objectives with a focus on user experience. Defines the scope of development for new products and on-going feature enhancements. Manages portfolio of new and existing products, owns product roadmaps, offerings, new feature prioritization and manages backlog items. Develops and presents business case justification for new products and feature enhancements. Analyzes information and metrics for product customer satisfaction, identifies areas of improvement and incorporates feedback. Maintains understanding of partner and vendor roadmaps, and understands how to leverage technologies to ensure business value. Understands and keeps up-to-date with emerging technologies, trends and innovative solutions being implemented across the industry. Continuously improves processes to identify issues and deliver optimal customer experience. Works with partners to develop materials and training for salesforce, and manages change as needed. Builds effective relationships with internal and external stakeholders, including vendors. Ensures alignment between stakeholders. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO. Influences how teams/groups work together. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems. Communicates abstract concepts in simple terms. Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives. Anticipates trends and responds by implementing appropriate changes. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Knowledge of and/or skill in using analytical software tools, UX/UI, data analysis methods and reporting techniques.
Demonstrated ability to translate business problems into product requirements, launching a new product and defining the product roadmap & strategy.
Verbal & written communication skills - Expert.
Analytical and problem solving skills - Expert.
Influence skills - Expert.
Collaboration & team skills; with a focus on cross-group collaboration - Expert.
Able to manage ambiguity.
Data driven decision making - Expert.

Nice To Haves

Hands-on Experience in some or all of Hadoop, Python, R, Visualization tools, Graph Analytics (Dataiku, Spotfire, PowerBI, neo4j, Linkurious) – preferred.
Seasoned expert with extensive industry knowledge.
Technical leader viewed as a thought leader for innovation.

Responsibilities

Defines and implements the portfolio / product strategy for data analytics and AI that support business objectives.
Partners with designers, data engineers, data scientists and agile development teams to define and deliver products with a focus on user experience.
Innovates to enhance and/or develop new products in order to improve the customer experience.
Manages risks associated with products to ensure compliance and risk management.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.
Develops an expert understanding of business/group challenges.
Networks with industry contacts to gather competitive insights and best practices.
Recommends measures to improve organizational effectiveness.
May consult to or serve on various committees and task forces.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
Develops the data product strategy, including product lifecycle, for designated portfolios to achieve business objectives.
Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.
Oversees the development of business analytics and insights including: portfolio profitability tracking, product analytics, revenue forecasts, operations metrics, trend analytics and predictive modelling.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Oversees the design, development, and implementation of tools and training required to deliver business results.
Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.
Leads/supports contract negotiations with vendors, balancing cost, risk and performance.
Sets policies for product portfolio.
Partners with designers, data engineers, data scientists and agile development teams to define and deliver products to support business objectives with a focus on user experience.
Defines the scope of development for new products and on-going feature enhancements.
Manages portfolio of new and existing products, owns product roadmaps, offerings, new feature prioritization and manages backlog items.
Develops and presents business case justification for new products and feature enhancements.
Analyzes information and metrics for product customer satisfaction, identifies areas of improvement and incorporates feedback.
Maintains understanding of partner and vendor roadmaps, and understands how to leverage technologies to ensure business value.
Understands and keeps up-to-date with emerging technologies, trends and innovative solutions being implemented across the industry.
Continuously improves processes to identify issues and deliver optimal customer experience.
Works with partners to develop materials and training for salesforce, and manages change as needed.
Builds effective relationships with internal and external stakeholders, including vendors.
Ensures alignment between stakeholders.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.
Influences how teams/groups work together.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
Communicates abstract concepts in simple terms.
Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.
Anticipates trends and responds by implementing appropriate changes.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.