Program Director - Day Support Services

PAI•White Bear Lake, MN

2d•$60,000 - $65,000•Onsite

About The Position

PAI supports adults with disabilities as they build skills, work, make meaningful choices, and participate in their communities. We serve individuals across four locations and are seeking a Program Director to lead two of our Day Support Services and Prevocational Services programs in White Bear Lake. The Program Director leads a team of Program Supervisors across both sites, who in turn supervise the Direct Support Professionals working directly with participants. It is a role for someone who enjoys developing supervisors, who takes licensing and documentation seriously, and who wants the people we serve to have days that are engaging and worth showing up for. This is a great opportunity to add and hone skills with the opportunity to oversee support functions as well. If you are currently doing Director/Designated Manager work somewhere else or are ready to move up to your next stage, we would love to hear from you.

Requirements

Real supervisory experience in human services who communicates clearly, exercises good judgment, handles confidential information appropriately, and brings problems and new ideas forward with an eye toward making the experience better for participants and employees.
Experience leading programs that serve people with developmental disabilities required.
21 years of age or older.
Ability to pass a DHS Background Study and OIG check, and maintain clearance to provide direct contact services without continuous supervision.
Reliable transportation for work purposes, a valid driver's license, a driving record acceptable to our insurance carrier, and proof of valid auto insurance.
Proficiency with Microsoft Office and the ability to learn other workplace systems, including appropriate use of AI.
A bachelor's degree in a field related to human services, education, or health, plus one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older.
An associate degree in a field related to human services, education, or health, plus two years of that same full-time experience.
A diploma in a field related to human services, education, or health from an accredited postsecondary institution, plus three years of that same full-time experience.
A minimum of 50 hours of education and training related to human services and disabilities, plus four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older, under the supervision of a staff person who meets one of the qualifications above.
A minimum of three years of supervisory-level experience in a program that provides care or education to vulnerable adults or children.

Nice To Haves

Direct experience with 245D licensing, incident reporting, and corrective action strongly desired.

Responsibilities

Lead and develop your supervisors. You supervise, teach, and coach the Program Supervisors so they can do the same for their staff.
Partner with HR on hiring, onboarding, and retention, and you handle employee matters carefully and fairly, including performance management, evaluations, investigations, workers' compensation, and FMLA.
Confirming that your staff are competent and that the documentation shows it is your responsibility.
Serve as the Designated Manager under Minnesota's 245D licensing rules. You are accountable for program oversight, including licensing compliance, incident review and corrective action, participant rights, and ongoing program improvement.
Ensure supervisors deliver person-centered services and that assessments, skill development, and outcome measurement are done well and in real coordination with guardians, residential providers, and case managers.
Maintain productive professional relationships with residential providers, case managers, families, and guardians, whether in supporting other staff or working directly with these and other stakeholders.
Help bring new participants into the program by partnering with our Admissions Manager to provide tours, determine whether PAI can meet prospective participants' service needs, and ensure Program Supervisors complete the intake process accurately and efficiently.
Implement and improve processes that support quality across the experience of participants, and you partner internally and externally to create new and better experiences and outcomes for the people we serve.
Maintaining a current working knowledge of 245D requirements.
Ensuring the duties of the designated coordinator are fulfilled.
Reviewing incident and emergency reports and identifying corrective action.
Evaluating participant and case manager satisfaction with services.
Protecting participant rights under 245D.04.
Ensuring staff orientation and competency requirements are met.
Using the above to support documented, ongoing program improvement.