Program Development and Student Support Coordinator

University of Wisconsin Stout•Oshkosh, WI

10h•$57,000

About The Position

Are you passionate about shaping the future of higher education and fostering strong partnerships? We are seeking a dynamic individual to join our team as a Program Development and Student Support Coordinator for our online programs in Leadership, Aviation, and Fire, Emergency & Rescue Management. In this role, you will provide outreach to prospective students, educational partners, community partners, and professional organizations. You will also collaborate with academic program directors, advisors, and admissions staff to onboard and support students, including advising related to degree plans and articulation agreements. A key part of the role involves managing the day-to-day operations of these programs, including course scheduling, enrollment tracking, and managing curricular updates. The Program Development and Student Support Coordinator will play a key role in strategic program growth and development. This work includes recruitment presence at regional and national conferences related to Fire and Emergency Management; coordination of marketing outreach to prospective students; and relationship building with professional organizations. UWO takes pride in offering in-demand degrees in Leadership, Aviation, and Fire, Emergency & Rescue Management that are recognized as leading programs nationally and in the state of Wisconsin. If you are dedicated to enhancing student experiences and building strong educational networks, we invite you to apply for this exciting opportunity.

Requirements

Two (2) years of experience in a role requiring regular written and verbal communication with diverse stakeholders.
Demonstrated proficiency in Microsoft 365 Programs (Word, Excel, PowerPoint, Outlook)
Demonstrated ability to build and maintain strong professional working relationships with internal and external constituents
One (1) year of experience working both independently as well as part of a team demonstrating a collaborative approach to problem-solving
Bachelor's degree in business, leadership, public administration, higher education administration or related field

Nice To Haves

One (1) year of experience managing an academic program.
Direct experience with student recruitment, admissions, and/or support/retention
Demonstrated proficiency with at least one student information or CRM system (e.g., Salesforce, Navigate, PeopleSoft)
One (1) year of employment in higher education
Experience working with technical and/or community colleges
Experience working with professional organizations related to Leadership, Aviation, and Fire, Emergency & Rescue Management
Demonstrated knowledge of trends and issues in online education
Excellent organizational and time management skills
Master's degree in business, leadership, public administration, higher education administration or related field

Responsibilities

Supports Academic Directors in Program Growth and Development - Conducts market research, supports accreditation and curriculum efforts, tracks performance metrics, manages program budgets, and contributes to strategic planning and alumni engagement.
Outreach to Educational and Industry Partners - Manages articulation agreements and cultivates partnerships with educational institutions and industry organizations to support program growth and transfer pathways.
Student Support - Provides guidance and problem-solving support to prospective and admitted students, facilitates access to student services, and assists with communication regarding program updates.
May manage the unit budget and approve unit expenditures
Evaluates existing academic program strategy and makes recommendations to unit leadership for program enhancement
Identifies, proposes, and implements new or revised unit operational policies and procedures to comply with regulations, institutional policies, and academic program objectives
Serves as the liaison to internal and external stakeholder groups to identify and maintain academic program-related partnerships
Leads the development and implementation of academic program initiatives
Manages degree programs and/or certificates, high impact practice programming and events, and curriculum development and implementation
Provides full service advising resources and services, provides information about educational options and academic requirements, and communicates directly with students regarding all aspects of the advising process
Assists stakeholders with preparing and/or maintaining documentation, financial management, and/or reporting requirements related to sponsored grants, contracts, or agreements