Student Support Coordinator

eDynamic Learning

1d•$50,000 - $55,000•Remote

About The Position

Student Support team members use attendance data and reporting to provide support and back-on-track services to students; develops prevention and intervention strategies; assesses students and families; provides case management; monitors student progress; and makes referrals. This role also supports other Greenways Academy staff (registrars, Director of Learning, Executive Director) with other duties as assigned. These duties include (but are not limited to) securing appropriate paperwork for students, hosting Orientation for new enrollees, collaborating with teachers, attending community culture-building events, and hosting daily synchronous support/study hall sessions, and monitoring Oregon senior projects.

Requirements

Excellent Microsoft Office skills
Exceptional written and oral communication skills
Be a self-starter with a personal style characterized by service, accessibility, curiosity and a genuine team orientation
Provide excellent customer service to our staff, students, families, and partner organizations
Bachelor's degree, or three years related experience and/or training; or equivalent combination of education and experience

Nice To Haves

Positive and collaborative team player
Social work and/or counseling experience

Responsibilities

Track students' academic progress and performance, identifying any challenges they may be facing and intervening as necessary
Work one-on-one with students to identify their specific needs and develop tailored strategies for success
Offer support in developing effective study habits, time management, and organizational skills to enhance academic performance
Collaborate with teachers, administrators, and other support staff to ensure a coordinated approach to student success and address specific student needs
Maintain accurate and confidential records of student interactions, concerns, and interventions for documentation and reporting purposes
Serve as a mentor or guide for students, offering guidance on personal and academic matters, including career exploration and goal setting
Address and manage crises or emergencies that students may face, such as personal crises, mental health issues, or emergencies that impact their education
Assist in resolving conflicts between students or between students and faculty or staff, promoting a positive and respectful learning environment
Analyze data related to student success and retention to identify trends and areas where additional support may be needed
Collaborate with teachers, administrators, and other support staff to ensure a coordinated approach to student success and address specific student needs
Maintain accurate and confidential records of student interactions, concerns, and interventions for documentation and reporting purposes
Engage with parents, guardians, and the broader community to foster a supportive network for student success
Stay updated on educational policies, relevant regulations, and best practices in student support and advising
Regularly communicate with students through various channels (email, meetings, workshops) to promote awareness of available resources and support services
Synchronous Advisory Sessions 3-4 days per week