Student Support Coordinator

Arizona State University•Scottsdale, AZ

1d•$49,000 - $56,000•Onsite

About The Position

Are you passionate about customer service and helping others? Are you a coordination guru? Do you love working on different aspects of a student’s journey? Then keep reading below for this Student Support Coordinator opportunity! EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Want to know more about working at EdPlus? Click here! We are seeking a highly motivated and articulate Student Support Coordinator to join our Student Success team. Every day you will make a difference in the lives of others by coordinating the student support functions for prospective students, applied students and those enrolled in an online degree program. You will also collaborate with staff, ensuring that identified goals and objectives are accomplished in accordance with established priorities and standards of quality and customer service.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Bachelor's degree or higher in a related field.
Experience with online-related student services (3-5 years).
Experience in formulating and implementing creative strategies that improve student retention.
Experience working in fast paced environment.
Experience working with online programs and students in a higher education environment.
Experience developing, facilitating, and maintaining strong, collaborative relationships with diverse populations.
Experience using Salesforce, MS Office and Google Suite.
Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail.
Experience in following guidelines, structure, and established policy to deliver accurate and precise information.

Responsibilities

Provides both direct and indirect support to our online students.
Directly supports various internal departments within the online department and University as a whole.
Provides administration and coordination of program activities and services for the online student population.
Interprets the program procedures, policies, practices and objectives.
Provides problem resolution for both students and internal staff based on situation, practice and program.
Supports through technical guidance, customer service and coordination of services available.
Coordinates and administers support for enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, program documentation, user accounts, special projects and orientations.
Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
Collaborates with other colleges and central university offices to ensure a coordinated approach to student recruitment, engagement and retention.
Initiates, develops and sustains strong positive relationships with other departmental contacts/coordinators/directors to ensure achievement of the mission and goals of the departments and University.
Prepare reports as needed, assists in fact finding or research projects for student success and program growth.
Maintains student records on the database; creates and provides reports.
Directly contacts and supports students as needed.
Assumes or coordinates other duties or projects as assigned or directed.