Program Delivery Leader (Multiple Levels)

Salesforce•Washington, DC

1d•$117,400 - $285,300•Hybrid

About The Position

We are hiring Program Delivery Leads with the drive, experience, and skills to lead our most complex Professional Services engagements (both advisory and implementation) for Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods. These experts will lead programs within Salesforce’s largest enterprise customers, helping to develop the overall strategy, guide the c-suite, and create executive alignment on the objectives and outcomes of the engagement. The Program Delivery Lead will be accountable for leading project execution to achieve the desired value and outcomes. In addition to managing delivery, directors will work with executive stakeholders to develop the KPIs which seek to measure the overall return, success, and effectiveness of the initiative.

Requirements

7+ years of project management and delivery experience leading multiple work-streams and/or large enterprise-scale program management experience
5+ years implementing the Salesforce platform
A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business
A strong sense of vision for the customer with a maniacal focus on executing at a speed
A proven ability to generate trust and build relationships
The ability to advise and lead teams through influence without positional authority
The ability to quickly build momentum on a program and sustain it
A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level

Nice To Haves

Industry experience in one of: Manufacturing, Automotive, Energy/Utilities, Retail and Consumer Goods is highly prioritized.
Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
Ability to drive and shape the big picture while having an eye for the details
Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution
Has led large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentored teams of junior team members and effectively manage client escalations.
Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter
Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules.
Demonstrated negotiation, conflict management, and leadership skills.
Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus
Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary

Responsibilities

Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value
Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success
Drive engagement and/or strategy, leveraging our multi-cloud platform
Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value
Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals
Coach and partner with customer executives
Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program
Proactively build and expand business relationships which enable better account penetration and development of client partnerships
Identifies and manages program risk
Lead the overall program and the group of PMs under him/her
Identify and manage interdependencies of multiple workstreams within the managed program