Program Delivery Coordinator, Meetings & Events

JLL•New York, NY

8h•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position serves as a vital support role partnering with the Assistant Program Manager to coordinate and facilitate Amazon corporate events across key office buildings in a fast-paced corporate environment. You will manage comprehensive event responsibilities including processing customer requests, coordinating planning meetings with stakeholders and vendor partners, managing space preparation, and providing on-site event coverage. This role contributes to JLL's business objectives by serving as an essential communication hub between Facilities, Catering, AV, Reception, Janitorial, and Engineering teams while ensuring successful event operations that enhance client satisfaction and support Amazon's corporate objectives. What your day-to-day will look like: Process event requests and correspond with Amazon customers while coordinating planning and walkthrough meetings with vendor partners Disseminate information to large audiences including alerting building occupants and vendors of event-related impacts Provide on-site coverage and troubleshooting during high impact events to ensure successful operations Organize and compile event data metrics while creating and maintaining standardized event documents Respond to and act on customer feedback while supporting good inter-vendor communications between multiple teams Create and update documents to track metrics, clarify procedures, and organize team tasks as needs arise Support Events Program Manager with additional duties and maintain professional relationships with contractors and employees.

Requirements

Bachelor's degree or equivalent
4 years of experience preferred
3+ years of experience in event coordination or event administrative support
Advanced competence with MS Word, MS Excel, MS Outlook, and other software programs
Ability to perform basic business math including discount, interest, percentage, and profit/loss calculations
Excellent communication skills both verbal and written with strong grammar and proofreading abilities
High level of accuracy and attention to detail with positive, professional, customer-service oriented personality
Ability to work independently with little direction while maintaining initiative for additional responsibilities.

Nice To Haves

3+ years of experience in facilities management
Microsoft Visio or CAD experience for space planning and layout coordination
Experience interpreting instructions in written, oral, diagrammatic, or schedule form
Background in multi-vendor coordination and communication management
Understanding of event logistics including space preparation and on-site troubleshooting
Experience with event data metrics compilation and standardized document creation.

Responsibilities

Process event requests and correspond with Amazon customers while coordinating planning and walkthrough meetings with vendor partners
Disseminate information to large audiences including alerting building occupants and vendors of event-related impacts
Provide on-site coverage and troubleshooting during high impact events to ensure successful operations
Organize and compile event data metrics while creating and maintaining standardized event documents
Respond to and act on customer feedback while supporting good inter-vendor communications between multiple teams
Create and update documents to track metrics, clarify procedures, and organize team tasks as needs arise
Support Events Program Manager with additional duties and maintain professional relationships with contractors and employees.