Program Data and Evaluation Manager

Homeless Children's Network•San Francisco, CA

7d•$90,000 - $110,000•Hybrid

About The Position

The Program Data and Evaluation Manager will lead organizational efforts to advance program quality, data integrity, and impact evaluation across the Homeless Children’s Network. This role is responsible for overseeing evaluation data collection systems, ensuring quality assurance for program impact data, designing evaluation frameworks, and translating data insights into actionable recommendations for enhancing program efficacy and storytelling. The Manager reports to the Development Director and will collaborate closely with program, development, quality assurance and compliance, and executive leadership teams to ensure data-driven decision-making and continuous program improvement.

Requirements

Bachelor’s Degree required; Master’s Degree in Public Health, Social Work, Data Analytics, Evaluation, or related field strongly preferred.
5+ years of experience in program evaluation, data management, or quality improvement, preferably in a nonprofit or human services setting.
Experience in direct service delivery preferred.
Demonstrated experience designing and executing evaluation frameworks and data quality strategies.
Strong proficiency in data systems, including CRMs (e.g. RedCap, Salesforce), EHRs (e.g., AVATAR, Epic, SimplePractice), and project management platforms.
Proven ability to analyze complex datasets, draw insights, and communicate findings to diverse audiences.
Excellent project management, leadership, and communication skills with the ability to manage multiple priorities and deadlines.
Commitment to equity, cultural humility, and advancing the mission of serving children and families experiencing homelessness.

Nice To Haves

Experience managing impact evaluations for trauma-informed or community-based programs.
Familiarity with data visualization tools (e.g., Power BI, Tableau, Google Data Studio).
Experience supervising staff or consultants.
Demonstrated ability to connect data insights to program development and policy advocacy.

Responsibilities

Provide strategic oversight of agency-wide data management for evaluation, evaluation processes, and outcome measurement.
Partner with the Executive and Program Leadership Teams to implement, enhance, and improve our comprehensive data strategy aligned with organizational goals.
Mentor, coach, and advise program staff, fostering a culture of learning, accountability, and data-informed practice.
Serve as the primary liaison between development and program teams, development and quality assurance, and HCN with external evaluators, ensuring alignment of data priorities and methodologies.
Oversee the design, implementation, and maintenance of data collection systems for program evaluation that support efficiency, integrity, and real-time decision-making.
Manage quality assurance processes for program output and impact data, ensuring transparency and consistency across multiple programs and platforms, working closely with QA Director.
Collaborate with program directors and program managers to develop, monitor, and evaluate program performance indicators and outcomes.
Lead development of dashboards, metrics, and key performance indicators (KPIs) to track progress and impact across the organization.
Conduct data analysis to identify trends, strengths, and opportunities for growth in program implementation.
Translate complex data into meaningful insights and deliver reports and visualizations tailored for different audiences including staff, board, funders, and community stakeholders.
Partner with the Development Team members to integrate impactful data and outcomes into grant proposals, reports, and external communications.
Prepare and deliver annual evaluation summaries to inform organizational planning and promote evidence-based decision-making.
Lead the continuous improvement and integration of data platforms such as CRMs, EHRs, and project management systems.
Identify and implement technology solutions that optimize data collection, reporting, and analysis across departments.
Design and refine systems for surveying, documentation quality, and program evaluation, including development of custom fields, workflows, and analytical reports.
Develop and facilitate training for staff on results-based accountability, data literacy, evaluation tools, and continuous quality improvement.
Provide technical assistance and coaching to program teams to strengthen data-informed practices and promote evaluation capacity organization-wide.