Program Coordinator

Ada Brand•Chicago, IL

4d•Onsite

About The Position

The Program Coordinator provides direct supervision, coaching, feedback, and evaluation to Residential Managers. This role assists the Director of Residential Services with payroll preparation and ensures residential properties are maintained in proper condition for regulatory compliance and resident lifestyle support. The Program Coordinator is responsible for developing, implementing, and monitoring Person-Centered Individual Service Plans (ISPs), including conducting assessments, collaborating with interdisciplinary teams, and providing training to staff on implementation strategies. This position also acts as a liaison between families, guardians, and external agencies, manages documentation, coordinates service delivery, and oversees health care functions for individuals served. Additionally, the role involves managing data collection, completing reports, and participating in required meetings and on-call duties.

Requirements

Minimum of a bachelor’s degree in a Human Services Field or a similar area from an accredited college or university.
Minimum 5 years of experience working directly with people with Developmental Disabilities.
Minimum 3 years of progressive management experience.
Valid/current driver’s license.
Annual clearance of the agency background screening process.
Must demonstrate the experiences, belief, attitude and awareness that indicate cultural sensitivity to the client population served.
Must be able to partner with persons supported individually, in family, to help them mobilize resources and their inner capacity to address problems they face.
Must possess the ability to coordinate effectively with other team members, other agency resources and outside services in addressing client needs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to read and interpret documents such as instructional materials, operating instructions, books, catalogues, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Regularly required to talk or hear.
Frequently required to stand, walk, and sit.
Occasionally required to use hands to finger, handle, or feel, and reach with hands and arms.
Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Work is performed in a residential or classroom environment.

Responsibilities

Provides direct supervision, coaching, feedback and evaluation to Residential Managers.
Assists the Director of Residential Services with preparing payroll.
Ensures apartments and homes are maintained in proper condition to ensure compliance to regulatory requirements and support for the lifestyle of people served.
Works with the person supported and their team to develop the Person-Centered Individual Service Plan (ISP) process, planning and implementation is completed.
Ensures and monitors residents progress toward achieving objectives at least monthly and adjusts implementation strategies, accordingly, providing retraining to staff as necessary.
Completes required assessments i.e., safety plans, evacuation, voting assessments.
Ensures residential, medical, behavioral and other clinical portions of the ISP are completed for services provided or contracted by Ada S. McKinley.
Conducts Person Centered Planning meetings.
Collaborates with the interdisciplinary team (IDT) in developing and implementing plans, ensuring all interdisciplinary team members are invited to all meetings.
Completes implementation strategies for outcomes written by ISC within 20 days of receiving parent/guardian approved PCPs and documents implementation strategy approval attempts (3 minimum).
Provides all home staff with initial training on implementation strategies, and additional training as requested by home management.
Maintains documentation of training for all direct care staff.
Develops outcomes that support quality of life and represent what is important to and for the individual served.
Ensures staff are trained in all required topics, including but not limited to First Aid, CPR, Individual Rights, Incident Management and Reporting, ISP goal documentation, and all required trainings; conducting relevant training as needed.
Oversees new staff orientation applicable to the program, site, and individual.
Acts as liaison between families, guardians, and external agencies.
Maintains all pertinent information related to the persons supported.
Coordinates service delivery and case management for services provided or contracted.
Completes Mental Health Assessment for all individuals served with primary mental health diagnoses (SLOF), including quarterly and six-month reports.
Attends all psychiatric appointments for individuals on their caseload and ensures required paperwork is complete/provided.
Supervises waiver authorizations to include identification of waiver services needed as part to the ISP process or changing needs of an individual, assures documentation of waiver services, and secures authorizations prior to expiration.
Coordinates and collaborates with day program and visits work locations.
Provides administrative supervision of health care functions to include coordination of medical appointments, medication administration, medication exchange and health care documentation.
Collaborates with clinicians to ensure needs to the persons supported are met and attends meetings as needed.
Assists with management of individual funds in accordance with policies and procedures.
Manages all data collection.
Completes quarterly reports and any other report that is needed based on the person-centered plan.
Provides clear and concise, step-by-step instructions for implementation by direct care staff.
Attends monthly team meetings for homes where participants on their caseload reside, as requested.
Attends all required meetings, trainings and court appearances.
On call after normal business hours to address any emergencies and/or concerns.
Prepares for internal/external monitoring, surveys and audits.
Performs other duties as assigned.