PROGRAM COORDINATOR
About The Position
Homeward Bound is Marin County’s primary provider of shelter and housing for individuals and families experiencing homelessness. We offer emergency shelter, short- and long-term supportive housing, job training and placement, and wraparound services. Our mission is Opening Doors to Safety, Dignity, Hope, and Independence. We are seeking a Program Coordinator - Puett Place to join our adult housing team and support residents as they build stability and self-sufficiency. In this role, you’ll work with participants in our newly opened 24-unit veteran housing program, which provides affordable housing for adults transitioning out of homelessness. You will help residents maintain their housing, navigate challenges, and move toward greater independence.
Requirements
- Bachelor's degree in social work, psychology, human services, or a related field, or three (3) years of experience in housing, residential, or human services.
- Experience working with individuals experiencing homelessness or other underserved populations preferred.
- Knowledge of Housing First, harm reduction, trauma-informed care, mental health, substance use, and community resources.
- Familiarity with public benefits systems (SSI, SSDI, SDI) and housing programs.
- Experience with HMIS, Salesforce, or similar databases, and proficiency with Microsoft Office and cloud-based applications.
- Strong communication, organization, documentation, and case management skills.
- Ability to work independently and collaboratively in a diverse, fast-paced environment.
- Commitment to equity, inclusion, confidentiality, and professional standards.
Nice To Haves
- Experience working with veterans in case management settings
- Compassionate, organized, and solution-focused.
- Able to work independently and collaboratively.
- Maintains professional boundaries and adapts to changing priorities.
- Committed to supporting housing stability and ending homelessness.
- Sense of humor encouraged
Responsibilities
- Provide housing-focused case management to individuals and groups.
- Coordinate care with healthcare, behavioral health, housing, and community partners.
- Support housing stability through advocacy, referrals, crisis intervention, and conflict resolution.
- Address barriers to housing, income, employment, and health using Housing First and trauma-informed approaches.
- Maintain regular participant engagement to support progress toward housing goals.
- Assist with housing eligibility, leasing, move-ins, and housing retention.
- Coordinate voucher paperwork and required housing documentation.
- Support basic property management functions, including maintenance requests, rent tracking, tenancy issues, and site monitoring.
- Collaborate with program leadership to improve housing operations and participant outcomes.
- Provide cross-program support within the team’s housing book as needed
- Maintain client records and data in HMIS, Salesforce, and other required systems.
- Meet program, funder, and agency documentation standards and deadlines.
Benefits
- 100% employer-paid medical, dental, and vision insurance
- 403(b) retirement plan with discretionary employer match
- Two weeks of paid vacation annually
- Employee Assistance Program
- Complimentary lunch at our administrative site
- A collaborative, mission-driven workplace where your work has lasting impact
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
