Program Coordinator

Bernalillo County•Albuquerque, NM

2d•$54,018 - $85,363

About The Position

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. The Program Coordinator performs administrative and educational work in the planning, development, and implementation of assigned programs. Develops, organizes, administers, and evaluates program activities and services. Provides technical guidance to program staff, departments, community members, and program participants. Coordinates one or more specialized programs in compliance with federal and state laws, as well as department policies and procedures. Trains and evaluates staff and volunteers, monitors performance, ensures accurate and timely data entry, and reports deficiencies in program-related data.

Requirements

Bachelor’s degree in a related field
Two (2) years of work experience as it pertains to the purpose of the positions.
Any equivalent combination of related education and/or experience may be considered for the above requirements.

Nice To Haves

Manage databases, tools, queries, and reports for analyzing, summarizing, and collecting data.
Interact with Community Connections
Basic understanding of Microsoft Suite.

Responsibilities

Plan, develop, and implement assigned programs and activities in support of departmental operations.
Develop, organize, administer, and evaluate assigned programs and functions to ensure efficiency and compliance with departmental policies.
Provide guidance, technical expertise, and support to program staff, other departments, community members, and program participants.
Coordinate one or more specialized programs, ensuring alignment with Federal and State laws as well as departmental policies and procedures.
Train, supervise, and evaluate educational services staff members, volunteers, and program participants; monitor performance and provide feedback for improvement.
Ensure timely entry, updating, and accuracy of program data; report deficiencies and coordinate corrective actions.
Assist in the development and implementation of program policies, procedures, and improvement initiatives.
Prepare reports, proposals, schedules, and other documentation related to program performance and compliance.
Facilitate communication and collaboration with internal and external stakeholders to promote program objectives and participation.
Support the planning and execution of events, meetings, or educational activities associated with assigned programs.
Maintain knowledge of applicable laws, regulations, and departmental procedures; ensure program compliance.
Handle sensitive and confidential information in accordance with privacy requirements.
Collaborate with staff, landlords, social workers, and other stakeholders to resolve complaints; participate in informal hearings and legal proceedings as needed.
Plan, coordinate, and monitor operations and staff activities related to complex housing subsidy programs.
Work with management to develop and implement program goals, objectives, policies, and procedures; recommend system improvements and ensure adherence to established standards.
Evaluate program performance and recommend updates to procedures or systems; assist in developing new program elements and modifications.
Coordinate and support internal and external audits; prepare and analyze periodic reports, including voucher issuance status; assist with grant proposal preparation.
Oversee file maintenance, application completeness, and distribution of rental housing availability.
Interact with staff, landlords, social workers, and clients to address concerns, resolve problems, and share housing-related information across the community.
Conduct informal hearings and participate in legal proceedings as needed.
Maintain confidentiality of sensitive records and information in accordance with County policy.
Investigate housing condition concerns raised by property owners and recommend appropriate resolutions.
Establish and maintain relationships with community partners and professionals to facilitate client support and service delivery.
Prepare case files for regular review and participate in quality assurance processes.