Program Coordinator (Leadership and Management Education)

Kent, Campa and Kate Inc.•Arlington, VA

2d•Onsite

About The Position

Kent, Campa and Kate Incorporated (KCK) is a federal contracting company seeking candidates for a Program Coordinator position in Arlington, VA at the National Foreign Affairs Training Center (NFATC). The Program Coordinator will handle administrative and substantive duties including office management, course support, program coordination, research, and content/materials creation for the Leadership & Workforce Training Directorate. This role requires excellent judgment and initiative, with the ability to independently manage routine business and solve non-routine issues.

Requirements

At least one (1) year of graduate level education in Foreign Affairs; International Relations; Sociology; and/or related social science disciplines.
At least three (3) years of educational technology experience.
Strong knowledge in use of virtual course delivery platforms such as Zoom, WebEx, Teams, Slido, etc.
Virtual producer skills to include troubleshooting, ability to give guidance to course participants on resolving issues and questions, high level knowledge of platform capabilities.
Knowledge Management proficiency.
U.S. Citizenship.

Responsibilities

Research potential course topics including microlearning, articles, and videos.
Identify and help develop useful case studies relating to course themes for in-class projects and discussion.
Prepare professional materials such as slides, presentations, literature reviews, briefing papers, analysis, and spark pages.
Provide classroom set-up/break-down.
Attend local events to increase program-related knowledge to support chair and program development.
Collaborate with course teams to support, update, and maintain NFATC Online Program templates, and create course cohorts.
Provide scheduling and administrative support for NFATC Online functionality, grant access to course teams, and verify course participant enrollment.
Provide NFATC Online support via email, phone, Teams, or in-person, identifying, diagnosing, and resolving technical problems.
Escalate complex technical issues to technical support POCs and follow up on forwarded cases.
Perform office management duties including scheduling appointments, facilitating meetings, drafting correspondence, and monitoring/requesting supplies.
Prepare invitation letters for guest speakers, ensuring FSI rules and timelines are followed for funds and signatures, and providing proper payment information.
Schedule and reconfirm speakers, notify course chair of any changes, and propose schedule modifications.
Maintain a system for tracking speakers, invites, and honoraria flow.
Arrange meetings, including selecting times, reserving space, notifying participants, and preparing reports.
Identify cumbersome processes and propose improvements.
Work in the centralized evaluation system (CES) to distribute, track, and develop reports for 360 surveys.
Maintain the Excel database of courses, course chair, facilitators, mentor assignments, and cohort preparation status.
Provide on-demand operational status of LWT courses on NFATC Online to leadership.
Track and assign Zoom for Government and other video conferencing accounts and support virtual classes.
Prepare course materials administratively (photocopying, posting article links, etc.), prepare name tents, door signs, classroom preparation and cleanup, audio-visual requests, GSO requests, and coordinate logistical arrangements.
Reserve rooms for all courses and negotiate room needs with other program offices.
Track registration/enrollment data daily, prepare enrollment reports, and verify correct enrollment.
Prepare drafts of scenarios and briefing documents for speakers.
Ensure guests and speakers are on the visitor’s list and escorted to the appropriate classroom if necessary.
Liaise with students, instructors, and speakers before and during class for document clearances, guidance, and support.
Advise students on proper course enrollment, NFATC policies, and required materials.
Prepare, disseminate, and collect surveys, evaluations, and needs assessment questionnaires.
Collect data related to evaluations, needs assessments, or other similar activities.
Set up and maintain various NFATC systems and programs including NFATC Online, SharePoint, and the Student Information System (SIS).