Program Coordinator

Nourishing Hope•Chicago, IL

2d•$22 - $22•Onsite

About The Position

The Program Coordinator supports and ensures a fair and organized system for Nourishing Hope’s food distribution programs. This position serves as a liaison for pantry clients and supports all aspects of procurement, storage and distribution of goods. Schedule and Locations This position will work primarily at the Sheridan Market, 3945 N. Sheridan Road and Nourishing Hope headquarters, 1716 W Hubbard St, in Chicago, and will be cross-trained to support all food programs across Nourishing Hope’s four locations. The work schedule is Tuesday through Saturday with occasional Thursday evenings. A site location schedule will be established quarterly. This position is fully onsite.

Requirements

High School diploma/GED, college degree preferred.
2-5 years work experience in social services, customer service, or grocery
Ability to lift up to 50 pounds regularly and push/pull up to 100 pounds using manual carts and dollies.
Strong technology skills including:
Working knowledge of Microsoft Office Suite and Google Suite.
Ability to use and maintain Salesforce client database.
Familiarity with issues that are common among the population served including, but not limited to, homelessness, mental illness, substance abuse, mental and physical disability, and the elderly.
Ability to obtain and maintain food service sanitation certification in accordance with municipal and state laws.
Ability to handle an occasional volatile situation calmly, professionally and respectfully. Experience in Non-violent Crisis Intervention techniques is preferred.
Excellent customer service and interpersonal skills.
Proven ability to work independently and as a member of a team.
An understanding of, and belief in, the importance of food security for everyone.

Nice To Haves

Bilingual (Spanish)
Valid drivers license, clean driving record and ability to drive a van.

Responsibilities

Within a culture of respect for our clients, distribute food according to Nourishing Hope, state, and federal guidelines.
Act as the frontline point of contact for clients, providing assistance, guidance, and support as needed.
Manage client expectations regarding wait times, service availability, and any other pertinent information, ensuring transparency and clarity.
Collect, store and package food according to pantry, state, and federal guidelines.
In partnership with the food acquisition team, manage ongoing food donor relationships.
Support inventory and relationships with The Greater Chicago Food Depository, U.S.D.A., F.E.M.A and other partners.
Maintain pantry site sanitation that meets or exceeds government and monitoring agencies’ standards.
Train and supervise volunteers to assist with food distribution.
Produce necessary reports required by supervisor, donors, and government agencies.
Create and track benchmarks of the program’s success, and make recommendations for improvement.
Act as an ambassador for the mission of Nourishing Hope to the larger community.