Program Coordinator - AL

Care Initiatives•Avoca, IA

About The Position

Care Initiatives is hiring a Program Coordinator for its assisted living team at Avoca Lodge. The role supports census growth and sales, referral and community outreach, and assisted living operations. The coordinator conducts tours for prospective residents and families, manages leads and follow-ups, assists with move-ins, builds referral relationships, supports resident engagement, and serves as a contact for residents and families. The posting emphasizes compassionate, professional, and inclusive service.

Requirements

Experience in assisted living, healthcare sales, admissions, or census development.
Proven ability to conduct tours, follow up on leads, and build referral relationships.
Strong communication, organizational, and follow-up skills.
Knowledge of assisted living regulations and resident care standards.
Commitment to serving residents and families with empathy, professionalism, and integrity.

Responsibilities

Conduct community tours for prospective residents and families.
Manage and track leads, inquiries, and tour follow-ups in a timely manner.
Maintain communication with prospects through phone calls, emails, and in-person meetings.
Support move-in coordination to ensure a smooth transition for new residents.
Collaborate with leadership to meet occupancy and census goals.
Build and maintain relationships with hospitals, clinics, case managers, social workers, and community partners.
Participate in outreach events, networking opportunities, and community marketing efforts.
Represent Avoca Lodge professionally and welcomingly within the community.
Support resident engagement, programming, and overall quality of life.
Ensure compliance with assisted living regulations and organizational standards.
Serve as a point of contact for residents and families, addressing questions and concerns.