Program Coordinator

HomeServe USA•Norwalk, CT

14h•Onsite

About The Position

The Program Coordinator plays an essential role in HomeServe’s Business Transformation and Platform Modernization efforts. This position is critical for ensuring the seamless execution of program activities by offering comprehensive administrative support, facilitating effective communication between team members and stakeholders, coordinating schedules and meetings, and diligently tracking project progress. The Program Coordinator ensures projects adhere to strategic objectives and fulfill their defined goals. This role involves close collaboration with program managers and project teams to sustain efficient task execution. Responsibilities include supporting risk management efforts, aiding change initiatives within the organization, and fostering a collaborative environment by aligning team and stakeholder efforts toward common goals. A proactive problem-solver with a keen attention to detail, the Program Coordinator is committed to ensuring projects are delivered on time and meet established quality standards.

Requirements

Bachelor’s degree in Business, Communication, Information Systems, or a related field.
2-4 years of experience in program coordination or project management support.
Strong organizational, communication, and interpersonal skills.
Ability to effectively manage priorities in a dynamic environment.
Detail-oriented with proficiency in handling multiple tasks simultaneously.
Capable of fostering a collaborative team environment with cross-functional teams.
Scrum Master-level Proficiency in Jira

Nice To Haves

Familiarity with project management tools and methodologies is preferred.

Responsibilities

Provide comprehensive administrative support, maintaining detailed project documentation and assisting with the preparation of reports and presentations.
Ensure all documentation is up-to-date and readily available to support ongoing and future program needs.
Act as a liaison to enhance communication flow between project teams and stakeholders, ensuring a consistent and shared understanding of project updates and objectives.
Engage with internal and external stakeholders to distribute project information, address inquiries, and provide updates on project developments.
Manage and coordinate project schedules, organize meetings, and prepare necessary materials to facilitate smooth and effective discussions.
Document meeting discussions, decisions, and action items, distributing minutes to participants and ensuring follow-up on action points.
Leverage advanced Jira capabilities to drive optimal reporting and visibility, ensuring project transparency and facilitating effective project management.
Monitor and report on project progress, maintaining oversight of key deliverables and timelines to ensure projects proceed as scheduled.
Assist in identifying potential project constraints and areas for improvement, working with the team to develop proactive solutions.
Facilitate stakeholder engagement processes, ensuring alignment and maintaining open channels of communication between various project participants.
Collect feedback from stakeholders and team members to help identify and address areas for improvement in project processes.