Program Coordinator

Lutheran Community Services Northwest•Seattle, WA

13d•Hybrid

About The Position

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW). Compass is guided by the belief that "Everyone Deserves A Home". We envision a world in which every person lives in a safe, caring community. In this role, you will be employed by LCSNW but work in the Compass division, supporting a 105-year legacy of housing, shelter, and caring in the Puget Sound region. Otto’s Place Enhanced Shelter removes barriers for individuals transitioning out of homelessness by combining overnight shelter with 24/7 on-site support services and intensive case management, including access to a behavioral clinician and housing navigation. In addition to services, the program offers 155 individual sleeping areas for male-identifying guests, meals, laundry, and accommodation for service pets. This combination of shelter and services enables Compass to meet people where they are and build a supportive community to help people currently living in tents or encampments move toward stability. Referrals are directed by the City of Seattle’s The Hope Team. The Program Coordinator provides supervisory oversight and coordinates programming for the assigned supportive housing program. Programming will directly address guest barriers and enable a smooth transition from homelessness into the next step of housing. They work with the Program Manager to facilitate development and expansion of services and facility management through engaging in the community and building networks. Time is divided between leading shift coverage, supervising direct service staff, administrative tasks, schedule management, HMIS management, and case management support. All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care.

Requirements

Competency in harm reduction, motivational interviewing, trauma-informed care, counseling, advocacy, and referral services.
Demonstrated ability to organize and lead teams and supervise the work of others.
Knowledge of local resources for individuals experiencing homelessness or housing insecurity.
Ability to maintain a caseload and provide case management, crisis counseling, advocacy, and referrals.
Knowledge of best practices in de-escalation, crisis intervention, and stabilization.
Ability to follow agency policies and procedures to maintain safety and security.
Ability to accurately enter data, write case notes, and generate reports.
Ability to work effectively with individuals from diverse backgrounds and circumstances.
Ability to work independently and collaboratively, exercising sound judgment.
Strong interpersonal boundaries, emotional intelligence, and conflict management skills.
Excellent written and verbal communication skills.
Strong problem-solving, time management, and project management skills.
Ability to learn new technology and office equipment.
Minimum of two years’ experience in a human services setting addressing housing instability, supportive housing, mental health, substance use, employment insecurity, or domestic violence.
Minimum of one year of direct supervisory or management experience.
Minimum of two years’ experience in case management or direct service roles serving unsheltered individuals.
Awareness of or training in belonging, compassion, and meeting people where they are.
Valid Washington State driver’s license, proof of insurance, and acceptable driving record (required).

Nice To Haves

Experience working in multilingual or language-barrier environments (desired).
Current Washington State Food Handlers Permit (desired; sponsorship available within one month of hire if not current).
A degree in social work or a related field is a complement to required experience.

Responsibilities

Liaise and communicate with partnered support services such as local food banks, OSL, CEA, shelter providers, and others.
Liaise with local community service providers, City staff, and King County staff and programs to facilitate participant referrals.
Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency.
Know and understand program contracts and ensure compliance.
Provide supportive crisis counseling and case management support to program participants as needed.
With the Program Manager, ensure maintenance of all necessary logs, records, reports, and statistics.
Participate in ongoing training and program development.
Train staff and ensure enforcement of program policies and agency rules.
Work in conjunction with other Compass programs to support the agency’s mission.
Hire, train, and supervise Shift Supervisors, swing and overnight shift Counselors, both regular and relief, to ensure effective delivery of trauma-informed services.
Develop schedules and ensure shift coverage.
Provide leadership support to all program staff.
Serve as the first point of contact for staff call-outs and no-shows, which may require finding relief coverage or covering shifts personally.
Manage staff scheduling and ensure adequate coverage to provide service delivery.
With the Program Manager, facilitate regular team staff meetings.
Support program improvements and development in collaboration with the Program Manager and Director, including staffing decisions and auxiliary services.
Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies.
Provide and model de-escalation and crisis intervention, developing a supportive milieu and acting as a model for front-line staff.
Perform daily activities as needed to keep the program running smoothly.
Recognize the value that different perspectives and cultures bring to the organization.
Maintain favorable working relationships with agency employees to foster a cooperative and harmonious work climate.
Project a favorable image of the organization to promote its aims and objectives and enhance public recognition.
Perform all duties in a timely and effective manner in accordance with established agency policies.
Serve as a member of the management team.
Keep the immediate supervisor promptly and fully informed of significant problems or unusual matters.
Take prompt corrective action or suggest alternative solutions when necessary.
Handle conflict situations proactively and effectively, modeling strong conflict resolution skills.
Create a climate where staff are challenged, supported, and motivated to do their best work.
Build strong teams that apply diverse skills and perspectives toward shared goals.
Carry out supervisory duties in accordance with agency policies and applicable laws.
Directly supervise Shift Supervisors, Counselors, and relief staff.
Responsibilities include interviewing, hiring, and training staff; planning, assigning, and directing work; monitoring performance; providing recognition; coaching, counseling, and discipline when necessary; and addressing complaints and resolving problems.

Benefits

Medical, dental, vision, and prescription benefits
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status