Program Coordinator

University of Maryland • College Park, MD

51d • $75,000 - $90,000 • Remote

About The Position

Organization's Summary Statement: Under limited supervision, supervises and coordinates the work of others to accomplish daily operations. The Customer Response Unit (CRC) maintains a 24 hour/7 day per week operation responsible for two critical campus functions: responding to alarms and coordinating work in emergency situations. Works within the FM Customer Response Center (CRC) Communications Unit: assisting with outages and related communications; interaction and formal communications with customers, data management of the incident tracking module of FMS (this module assists in managing emergencies on campus) and delivering exceptional customer service. Physical Demands: Work is performed in an office environment. Employee is deemed Catastrophic/Essential – subject to a 24 hour/7-day week span of operation. May be required to report to work during emergencies or to respond remotely. The regular shift for this position will be Monday - Friday, from 3:00 pm – 10:30 am., subject to change. Will also be responsible for being on call weekends as needed. This role is telework eligible.

Requirements

• Bachelor’s degree from an accredited college or university.
• One (1) year of professional program, outreach, or event coordination experience.
• Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.
• Knowledge of outreach and marketing strategies.
• Knowledge of clerical and administrative procedures and systems such as filing and record-keeping.
• Skill in oral and written communication.
• Skill in the use of Microsoft Office products.
• Ability to multitask and prioritize assignments.

Nice To Haves

• Bachelor’s degree preferred.
• Six (6) years of general office supervision and facilities experience preferred.
• Call Center/Dispatch experience strongly desired.
• Experience in roles requiring time-sensitive crafting and distribution of written communication preferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level