Program Coordinator- New Orleans

Generation Hope•New Orleans, LA

4d•$50,000 - $60,000•Hybrid

About The Position

Generation Hope is a nonprofit organization committed to ensuring all student parents have the opportunity to succeed and achieve economic mobility. We drive systemic change by partnering with education and policy leaders while offering direct, two-generation support to teen parents in college and their children. Our team culture is rooted in excellence, respect, and inclusion. Named "one of the best nonprofits" by Spur Local, we embrace diversity in all its forms—background, thought, and experiences. The Program Coordinator will lead Generation Hope’s community engagement and programmatic outreach efforts in New Orleans. The Program Coordinator is also responsible for case management and program coordination for a small group of Scholars to ensure they participate in healthy mentoring relationships and are on track to graduation.

Requirements

Bachelor’s degree or equivalent combination of education and experience
At least 1 year experience working with young adults and recruiting volunteers
Excellent office and computer skills with proficiency in Microsoft Office, Google Suite (specifically Gmail, Drive, Docs, Sheets, Slides) and Canva
Record keeping and data entry skills
Ability to travel to sites around the greater New Orleans area (up to 65 miles) on a regular basis
Willingness to adjust hours to accommodate the needs and schedules of Scholars and their families; must be available for special events and trainings, which often occur on evenings and weekends
Personal qualities of integrity, credibility, and a commitment to Generation Hope’s mission

Nice To Haves

Experience working with teen parents or marginalized youth
Counseling and/or case management experience
Experience in recruitment and/or sales
Experience facilitating or co-leading workshops/trainings
Experience planning and executing program events
Experience working and meeting goals in a hybrid setting (partly in-person, partly remotely)

Responsibilities

Support a caseload of 8-12 Generation Hope Scholars, all of whom are teen parents in college, in the Scholar program, providing holistic case management including academic planning, assistance with navigating the college system (financial aid, transferring to a 4-year school), referrals for Scholars and assisting them in accessing government and community services (basic needs support), and providing emotional support.
Ensure Scholars receive consistent and non-judgmental support through our robust mentoring program by supervising the mentoring relationships on caseload, including addressing areas of conflict or challenge among Scholars and their mentors (i.e. Sponsors) in a productive, sensitive way that maintains and improves the Scholar/Sponsor relationship.
Maintain accurate program records through the program database to ensure thorough program evaluation.
Assist with organizing and planning various program events, such as field trips, social events, and trainings.
Support planning and logistics for events, including vendor coordination, scheduling, technical setup, and communications.
Assist with Scholar and Sponsor application submissions and scheduling interviews.
Assist with Sponsor pledge tracking and coordination with Operations.
Manage tuition check process for the Fall and Spring semester, including maintaining a monday.com board with Scholar information, drafting invoices, and sending invoices to bill.com.
Support occasional evening and weekend events as available, including facilitation and logistics.
Represent Generation Hope at community events such as college and career fairs, volunteer expos, farmers markets, etc. (these may occur evenings and weekends).
Build relationships with partners who can refer Scholars to us or to whom we can make referrals.
Utilize personal social media accounts - LinkedIn, Instagram, Facebook, etc. - to recruit Scholars and Sponsors into Generation Hope.
Collaborate with the Communications team at Generation Hope on recruitment marketing campaigns.
Collaborate with other New Orleans team members to build relationships with local organizations with volunteerism initiatives to cultivate volunteer and mentorship candidates.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
Attend all programmatic events calendared on the GH-NOLA program calendar, approximately one evening and one Saturday per month.
Other duties as assigned.