Program Coordinator

Shasta Cascade Health Centers•Mount Shasta, CA

10d•Hybrid

About The Position

The Program Coordinator plays a vital role in supporting patients and families as they navigate healthcare, social services, and community resources. This position focuses on building trusted relationships, helping individuals overcome barriers to care, and connecting them with the services and supports they need to improve their health and well-being. The Program Coordinator works closely with patients, care teams, community partners, and local programs to ensure coordinated, compassionate support. In addition, this role helps identify gaps or challenges in access to care and shares insights with leadership to support continuous improvement and better outcomes for the communities we serve. The ECM Coordinator will be instrumental in structuring the Enhanced Care Management program, in conjunction with the Clinic Operations Managers/COO for Shasta Cascade Health Centers. This position will be working in collaboration with a Community Health Worker to contact and structure check-ins with clients. This role will be front facing with patients and families to determine if patient(s) qualify for the ECM program and then support in educating and accessing appropriate programs for their needs. All clients will be provided a structured plan of care with goals that align with the ECM program. This position requires a majority of patient-facing time in the community, as well as time spent collaborating with the various programs in the community that may serve as resources for patients, such as community resources centers, food banks, mental health services, public health services and more.

Requirements

High School Diploma or GED required
Two years working in social work, community outreach, or customer service
Must successfully complete an approved Community Health Worker program within 12 months of hire
Basic Life Support (BLS) certification, or ability to become certified
Must be self-motivated and outgoing
Operate with the highest of ethical standards
Must be able to relate and communicate positively, effectively, and professionally with others
Must be able to think critically and problem solve
Manage multiple assignments effectively, be organized, and able to work independently with minimal supervision
Remain calm in emergency situations
Be open to collaboration
Knowledge of the needs and barriers people with disabilities, seniors and financially disadvantaged people within the community face
Must have an understanding of the available resources within the community
Ability to communicate clearly and at a professional level both verbally and in writing
Ability to communicate effectively in person, by phone and by email
Ability to visually interpret computer screens, printed materials, memos, and other needed paperwork
Ability to lift or move objects weighing up to 50 pounds
Ability to sit, stand and walk for long periods of time

Responsibilities

Maintain confidentiality
Support public health efforts to educate the community on infection diseases
Deliver information about health and wellness in ways that the community can easily understand
Establish positive and supportive relationships with patients and those who work within the community/county programs to foster positive experiences and outcomes
Motivate patients to be active and engaged in their health
Objectively report data and identify targeted areas of program activity
Document activities as required within the provided systems
Other duties as assigned
Contact and structure check-ins with clients in collaboration with a Community Health Worker
Determine if patient(s) qualify for the ECM program
Educate and assist patients in accessing appropriate programs for their needs
Provide clients with a structured plan of care with goals that align with the ECM program
Spend a majority of time in the community interacting with patients
Collaborate with various community programs that may serve as resources for patients